Workitems from terminated/transferred employees

[Heinrich Bence]

Dear Greg
 
Workflow is in effect the flow of work. Being
based/mapped on real business processes, the first
question you should ask yourself is 'How would this
have been dealt with without Workflow being there'.
The answer to this question is usually, It gets
assigned to Bob or we get a temp to do the work for a
month or the manager takes care of it.
Having identified the correct person for the job, we
get back to the technical logistics of things.
Short term solutions include:
1.Substitution - very clean. Best business practice
solution. The user does not have to log on. The
workflow administrator can forward this for him.
2.Give someone else the user ID and password - not so
clean but effective.
Long term solutions include:
3.Appoint someone into that position or with that user
id - hopefully none of the above were specific to an
individual but rather generic or specific to the task
he/she performed.
4.If the business process allows it, change the
workflow to make use of dynamic allocation of agents.
 
Given the high level of staff turnover at your company
I suggest making use of a combination of step 1 and 3.
 
Let me know if I answerd your question succesfully.
 
Kind Regards
Hein Bence
 
--- Gregory Kowalik <gkowalik at ashland.com> wrote: >
Hey guys,
>
> I would like to find out how are you handling
> unprocessed workitems in an
> inbox of a user that is being transferred or
> terminated.
> Substitution is out of the question, since that user
> might not be able to
> log in to the system anymore.
> I have developed a process where the workitems are
> being forwarded by my
> program to a "super user" based on the task ID (I
> keep that task ID and
> org. unit in a custom table). We have here 50-60
> terminations/transfers a
> day so the manual process was impossible to manage.
> Can anyone share his/her experience in this area?
>
> Thanks
>
> Greg
 
 
____________________________________________________________
Do You Yahoo!?
Get your free @yahoo.co.uk address at http://mail.yahoo.co.uk
or your free @yahoo.ie address at http://mail.yahoo.ie