Workitem Disappeared

[Dart, Jocelyn]

Hi Thad,
You should be able to find the workitem again using one of the work item
reports e.g. transaction SWI1.
Check out the workitem - if the method couldn't be executed because of
an application error it might still be in error status rather than ready.
So you might need to restart after error before you replace.  Once the
workitem returns to ready status it should then appear in the agents'
inboxes
again.
Regards,
        Jocelyn Dart
Consultant (EBP, BBP, Ecommerce, Internet Transaction Server, Workflow)
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
 
-----Original Message-----
From: <Thaddeus> <Gorbal> [mailto:Thaddeus.Gorbal at pb.com]
Sent: Thursday, 19 July 2001 8:26 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Workitem Disappeared
 
 
Dear Workflowers,
 
I have a production problem:
 
      A user (user-1) has attempted to release an invoice with an invoice
     type for which he was not authorized by executing a work item.  That
     attempt was rejected by the system due to lack of authorization, but
     the work item was removed from other agent Inboxes.
     Another user (user-2) who is authorized to process that particular
     invoice cannot access that work item because it is not in his box
     anymore, after user-1 attempt to process it.
     To release that workitem to other agents user-1 executed the 'replace'
     command on that item, but that did not do the trick.  Not only that
     workitem was not released for the other agents but it also disappeared
     from the user-1 WI list.
 
We are in 4.5B and have just applied some hot packs to the system.
 
Any help will be greatly appreciated.
 
Thanks,
Thad