Sending mail to Internet account from EBP does not always work

[Myra H Gill]

Within the SAP office shared office settings (SO16), under the "Mail sy=
stem
group"  select the radio button
 "Send to home address of users".  If your users are set up with "INT" =
as
their communication type, the mail will
 be sent to the internet address in the user's address.   This is an ex=
tra
step in the user set up which can be a little
cumbersome.
 
Our company started out with this method but we have not decided to mod=
ify
the EBP WF's to send the mail directly to the
user's e-mail address instead of userid.  This way we avoid any manuall=
y
efforts to accomplish the task, no SO36  or no adddress management chan=
ges.
 
Hope this helps,
Myra
 
 
 
 
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                    "Van Heerde, Arnoud"                               =
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                    Sent by: SAP               Subject:     Re: Sending=
 mail to Internet account from EBP does not      =20
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                    08/30/2001 07:43 PM                                =
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Hi Bodo,
 
Thanks for your reply, but I think I was not clear in my previous
explanation. The point is that we can send mail to the Internet even fr=
om
workflows. However in EBP 20C I was expecting that if I send mail to an=
 EBP
user (internal user), the system would recognize that we have maintaine=
d
the
e-mail address as the standard communication method and forward the e-m=
ail
automatically. Take for example the workflow for the approval of the
shopping basket. E-mails from that workflow are always sent to the org.=
 
Object/ID and therefore we have to configure automatic forwarding with =
SO36
to forward it to the Internet account.
 
 
 
-----Original Message-----
From: LANGE, BODO
Sent: Thursday, August 30, 2001 9:35 PM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Sending mail to Internet account from EBP does not always =
wor
k
 
Hi Arnoud,
in any case you need to configure the Internet Mail Gateway (SCOT) or u=
se a
Connector
to directly connect to a Mail Server (SAP Exchange Connector).
The configuration is well documented and depends on the platform your E=
BP
is
installed on (see online documentation).
 
If you need further Info let me know.
 
Bodo
 
-----Original Message-----
From: Van Heerde, Arnoud
Sent: gioved=EC 30 agosto 2001 12.36
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Sending mail to Internet account from EBP does not always work=
 
 
 
Hello Workflowers,
 
A customer is using standard templates for the approval of the shopping=
 
basket in EBP 20C. However when mail is sent to the user (approver) it =
is
sent to his/ her EBP inbox and not to the e-mail address that is mainta=
ined
for this user. It is possible to send a mail to this Internet account f=
rom
the workflow, for example when we create a template of our own with a s=
end
mail step and enter the e-mail address directly. It is of course possib=
le
to
configure automatic forwarding with SO36/SO13, but since I have read th=
e
message below previously submitted by Jocelyn, I am wondering if I am
overlooking some setting we have not made.
 
Thanks in advance for any suggestions!
 
Arnoud
 
-----Original Message-----
From: Dart, Jocelyn
Sent: Friday, July 20, 2001 7:38 AM
To: SAP-WUG at MITVMA.MIT.EDU
Subject: Re: Express Messages on BBP Web GUI
 
Hi Dave,
All mails sent out automatically from BBP/EBP workflows are always
sent to the user's email address and not to their BBP/EBP inbox.
Only workitems are automatically sent to their inbox.
So I guess you are talking about users manually creating messages
in the inbox? In which case normal inbox substitutions (as opposed
to workflow substitutions) should allow you to forward the mail on.
Regards,
        Jocelyn Dart
Consultant (EBP, BBP, Ecommerce, Internet Transaction Server, Workflow)=
 
SAP Australia
Email jocelyn.dart at sap.com <mailto:jocelyn.dart at sap.com>
Tel: +61 412 390 267
Fax: +61 2 9935 4880
 
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