Workflow deadline

Sat Aug 18 16:59:18 EDT 2001

Yes you need to schedule a background job for deadline monitoring.

Shardendu Goswami

----- Original Message -----
From: "Brindha Sriram" <brinsriram at yahoo.com>
To: <SAP-WUG at MITVMA.MIT.EDU>
Sent: Friday, August 17, 2001 5:32 PM
Subject: Re: Workflow deadline

> Hi Jocelyn,
>
> Thanks for the input. But I'm still facing some
> problems. I'm activating the workflow after every
> change I make. Also I refreshed the HR buffer as per
> ur note below.
> When I try to view the details with 'List with
> technical details' from the workflow menu path I see
> that the 'Latest end reached' event is not at all
> triggered. The user desicion step is waiting for the
> user desicion and the deadline is not triggered.
>
> In my Latest end reached path I have the following(put
> by the deadline monitoring wizard. I didnt add
> anything here).
> 1. Container operation to set the flag deadline
> reached.
> 2. process control which has the function 'Set
> workitem to obsolete' and the correct node number
> 3. the 'Work item set to obsolete' event.
>
> In my processing obsolete path I have entered steps to
> send email and create new work item.
> (for testing purposes I'm keeping the same agents
> after deadline reached also).
>
> So my guess is that the Latest end reached event is
> not getting triggered at all. The time limit for this
> I'm keeping 3 mins from the 'Work item creation'. Is
> it required to schedule any background job before the
> workflow is started??
>
> This is driving crazy as I feel I have done
> everything!!
>
> Thanks in advance.
> Regards,
> Brindha
>
>
> --- "Dart, Jocelyn" <jocelyn.dart at sap.com> wrote:
> > Hi Brindha,
> > The process control step should say
> > "Set work item to obsolete"
> > and then point to your original step.
> > This then triggers the "Processing Obsolete" event
> > for that
> > step, taking you down your alternate path.
> >
> > If you can see on the workflow log that the latest
> > end event has
> > been executed, I suggest you use the "log with
> > technical details" option
> > (should find it in the menu of the workflow log) to
> > see if there were
> > any problems executing the steps after that event.
> >
> > If in doubt, reactivate your workflow, checking for
> > any syntax error
> > messages
> > and resolving them if need be.
> > Doesn't hurt to run transaction SWU_OBUF and refresh
> > the buffer either as if
> > your
> > tasks are new HR buffering may be hurting you.
> > Regards,
> > Jocelyn.
> >
> >
> > -----Original Message-----
> > From: Brindha Sriram [mailto:brinsriram at yahoo.com]
> > Sent: Friday, 17 August 2001 8:35 AM
> > To: SAP-WUG at MITVMA.MIT.EDU
> > Subject: Re: Workflow deadline
> >
> >
> > Hi All,
> >
> > I noticed that in modeled deadline monitoring u need
> > to set the function as 'Set work item to obsolete'
> > in
> > the latest end branch. The help also says that when
> > this step is executed status of work item selected
> > is
> > set to 'completed'. But in my case the worklog is
> > still showing the work item as Ready. Its not
> > showing
> > as completed. In my graphical workflow log I see
> > that
> > the event latest end reached is executed.
> >
> > Can anyone update me on this issue.
> >
> > Thanks again,
> > Brindha
> >
> > --- "Maue, Thomas X." <Thomas.Maue at Lyondell.com>
> > wrote:
> > > Brindha,
> > >
> > > You need to add a process control step in the
> > latest
> > > end branch.
> > >
> > > For Function - choose Cancel work item.
> > >
> > > For Workflow step - choose the node number of the
> > > obsolete branch.
> > >
> > > That should solve your problem.
> > >
> > > Thomas Maue Jr.
> > > Workflow Consultant
> > >
> > >
> > > > -----Original Message-----
> > > > From: Brindha Sriram
> > > <brinsriram at yahoo.com>@LYONDELL
> > > > Sent: Thursday, August 16, 2001 3:39 PM
> > > > To:   SAP-WUG at MITVMA.MIT.EDU
> > > > Subject:      Re: Workflow deadline
> > > >
> > > >
> > > > Hi Jocelyn and Peter,
> > > > Thanks for all the help. I did the following.
> > > > Using Model deadline monitoring wizard I created
> > > the
> > > > deadline monitoring. This wizard automatically
> > > gave
> > > > two paths for processing. One path is Latest end
> > > > reached as I have added the deadline for Latest
> > > end
> > > > and the other path was Processing obsolete.
> > > > 1. Under latest end reached the wizard has
> > updated
> > > the
> > > > necessary data to make the workitem obsolete. I
> > > didnt
> > > > not add any other step here.
> > > > 2. Under Processing obsolete I added my steps to
> > > send
> > > > email and create new work item.
> > > >
> > > > When I test the workflow the latest end reached
> > > event
> > > > is triggered and the work flow doesnot proceed
> > to
> > > the
> > > > path 'Processing obsolete'. Do we need to create
> > > any
> > > > step or do anything for this path to get
> > > triggered. Do
> > > > I need to do anything else or I have done
> > anything
> > > > wrong??
> > > > Also I notice that the workitem still remains in
> > > the
> > > > original agent's workflow inbox. Please help
> > > >
> > > > Thanks in advance,
> > > > Regards,
> > > > Brindha
> > > >
> > > >
> > > > > > -----Mensaje original-----
> > > > > > De:   Dart, Jocelyn
> > > [SMTP:jocelyn.dart at sap.com]
> > > > > > Enviado el:   jueves 16 de agosto de 2001
> > 2:42
> > > > > > Para: SAP-WUG at MITVMA.MIT.EDU
> > > > > > Asunto:       Re: Workflow deadline
> > > > > >
> > > > > > Hi Brindha,
> > > > > > Peter's absolutely correct - what you want
> > is
> > > > > modeled deadline monitoring.
> > > > > > Have a look in the R/3 library for a more
> > > complete
> > > > > description.
> > > > > > Also depending on your R/3 version, you
> > should
> > > > > find a wizard to help you
> > > > > > set
> > > > > > up the modeled deadline monitoring in the
> > menu
> > > > > options when you are in the
> > > > > > workflow
> > > > > > builder.
> > > > > > Remember the modeled deadline monitoring
> > > wizard
> > > > > and library descriptions
> > > > > > show you
> > > > > > how to kill the original workitem and do
> > > something
> > > > > else - it's up to you
> > > > > > to
> > > > > > add
> > > > > > the alternative processing in the
> > "Processing
> > > > > Obsolete" path - in your
> > > > > > case
> > > > > > that
> > > > > > would be your steps to
> > > > > > a) send your email
> > > > > > b) create a new workitem with the
> > alternative
> > > > > agent assignment
> > > > > >
> > > > > > If you can get hold of a BC601 manual it
> > > should be
> > > > > explained in there
> > > > > > also.
> > > > > > Regards,
> > > > > >         Jocelyn Dart
> > > > > > Consultant (EBP, BBP, Ecommerce, Internet
> > > > > Transaction Server, Workflow)
> > > > > > SAP Australia
> > > > > > Email jocelyn.dart at sap.com
> > > > > <mailto:jocelyn.dart at sap.com>
> > > > > > Tel: +61 412 390 267
> > > > > > Fax: +61 2 9935 4880
> > > > > >
> > > > > >
> > > > > > -----Original Message-----
> > > > > > From: Roehlen, Peter
> > > > > [mailto:PRoehlen at powercor.com.au]
> > > > > > Sent: Thursday, 16 August 2001 1:41 PM
> > > > > > To: SAP-WUG at MITVMA.MIT.EDU
> > > > > > Subject: Re: Workflow deadline
> > > > > >
> > > > > >
> > > > > > Hi Brindha,
> > > > > >
> > > > > > You may need to refer to the help for more
> > > detail,
> > > > > but my understanding is
> > > > > > that you have one of two options for
> > deadline
> > > > > monitoring in each step in a
> > > > > > workflow template.  You can either choose to
> > > just
> > > > > send an email in which
> > > > > > case the workitem remains in the existing
> > > agent's
> > > > > inbox, or you can choose
> > > > > > to 'model' how the deadline will be handled.
> > > If
> > > > > you model the deadline,
> > > > > > you
> > > > > > will get an extra branch(es) in your
> > workflow
> > > > > template, in which you can
> > > > > > nominate what actions are to take place, for
> > > > > example:
> > > > > > - termininating the workitem (ie so you can
> > > > > escalate to someone else's
> > > > > > inbox)
> > > > > > - sending mail, if the standard mail
> > > notification
> > > > > feature is not adequate
> > > > > > or, as in your case, you want to both send a
> > > mail
> > > > > and also move the
> > > > > > workitem
> > > > > > to a new person.
> > > > > >
> > > > > > Hope this helps..
> > > > > >
> > > > > > Peter Roehlen
> > > > > > Team Lead - SAP Technical & Development
> > > > > > Powercor Australia Ltd
> > > > > > 0409 950 263
> > > > > >
> > > > > >
> > > > > > -----Original Message-----
> > > > > > From: Brindha Sriram
> > > [mailto:brinsriram at yahoo.com]
> > > > > > Sent: Thursday, 16 August 2001 13:32
> > > > > > To: SAP-WUG at MITVMA.MIT.EDU
> > > > > > Subject: Workflow deadline
> > > > > >
> > > > > >
> > > > > > Hi All,
> > > > > >
> > > > > > When a workflow deadline is reached is there
> > a
> > > way
> > > > > to
> > > > > > send an email also?? we are using standard
> > SAP
> > > to
> > > > > > email setup and using the standard feature
> > in
> > > SAP
> > > > > to
> > > > > > send notification when deadline is reached.
> > > This
> > > > > > standard feature only sends a SAP
> > notification
> > > and
> > > > > > also the work item does not move to the new
> > > person
> > > > > > responsible. Any suggesstions??
> > > > > >
> > > > > > Thanks in advance.
> > > > > >
> > > > > > Brindha
> > > > > >
> > > > > >
> > > > > >
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> >
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