Workflow hung due to obsolete user account

[Richard Schot]

Hi Brad,
On 4.0 this report indeed is not available. When we were at this level we
asked SAP for a solution for the hanging workitem problem in OSS. They sent us
the downgraded report code. The report I gave you is standard available from
release 4.6A.
 
Sorry I can not help you further.
 
Regards,
Richard
 
 
>===== Original Message From SAP Workflow Users' Group
<SAP-WUG at MITVMA.MIT.EDU> =====
>Richard,
>Thanks for the reply.  We're on 4.0B and this report doesn't exist in our
>system.  Any other suggestions?
>-Brad
>
>-----Original Message-----
>From: Richard Schot [mailto:Richard.Schot at avelon-it.com]
>Sent: Thursday, April 19, 2001 5:08 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Re: Workflow hung due to obsolete user account
>
>
>Hi Brad,
>
>I do not know on which release you are but at 46C there is a very usefull
>report to restart workitems that are hanging. I do not know exactly if it
>works for your problem but it is worth trying it (it helped us in many
>cases).
>Report: RSWWCBRE
>
>I hope this will help you.
>Regards,
>Richard Schot
>
>_____________________________
>Avelon
>visit us at www.avelon-it.com
>
>
>>===== Original Message From SAP Workflow Users' Group
><SAP-WUG at MITVMA.MIT.EDU> =====
>>We've got a notification step in our workflow where the engineering change
>>request (ECR) creator is sent a notification message when a user status on
>>the ECR has been changed.  I've got 3 workflows which are hung due to the
>>fact that the creator for these 3 ECRs had left the company (his account
>was
>>deleted) but these were still valid ECRs which were routed for approval.
>>When I display the history for this notification work item, this is the
>>error:
>>
>>Work item 000000150452: Related notification item cannot be generated
>>   Message no. WL 863
>>
>>Diagnosis
>>    A completion notification could not be created for the specified work
>>    item.
>>
>>System response
>>    The specified work item was completed (and therefore has the status
>>    'completed') but a completion notification could not be sent.
>>
>>Procedure
>>    If no notification agents are entered for the specified work item, the
>>    error can be ignored.
>>    Check whether this is the case in the work item display under GOTO ->
>>    AGENTS.
>>    Otherwise please contact your workflow system administrator.
>>
>>I have since added the user account back for the interim in order to
>>complete these workflows.  The work item has been marked as completed but
>>there's no result/event for the step and the next subsequent step doesn't
>>appear.  How do I go about re-starting these workflows?
>>
>>
>>Thanks,
>>Brad
>