Fwd: RE: Work items do not appear in agent's in-box

[Susan R. Keohan]

On behalf of Darlene (darlene.dudley-benson at SOURCENETSOLUTIONS.COM)...
>Stefan,
>
>We are also using early archiving in 4.0B.  I made the task TS 7869 a
>general task instead of assigning it to a position or org unit.  Also in
>transaction SOA3 where you assign the doc types to an object type, I
>assigned the doc types to a single position that had individual users
>assigned to that position.  In addition, when you say refreshing the org
>structure does not work, where are you doing the refresh?  Are you doing a
>refresh for the task TS 7869 from transaction SWUS?  If the users are
>showing up as possible agents, but are not seeing the items in their inbox,
>have you tried going into the users workflow inbox and doing an Edit >
>Refresh Org. Environment.  I hope this helps.
>
>Darlene :)
>
>-----Original Message-----
>From: Stefan Nehlig [mailto:stefan.nehlig at snafu.de]
>Sent: Wednesday, October 25, 2000 4:37 AM
>To: SAP-WUG at MITVMA.MIT.EDU
>Subject: Work items do not appear in agent's in-box
>
>
>Dear workflowers !
>
>We're starting a workflow for early archiving with standard task TS 7869 on
>4.0B. The work items are assigned to org. units following the settings in
>archive customizing. This worked fine in the beginning: the selected agents
>shown in the work items could find the items in their in-boxes.
>After some changes in the organizational structure the assignment to the
>selected agents is still o.k. in the work items but they do not appear in
>the
>user's in boxes ! The org structure seems ok - to me ;-).
>- by the way: the system should be able to handle a user who is assigned to
>more thhan one position, shouldn't it ?
>
>We changed the task (different from TS 7869), we changed the assignment of
>the
>document type from org. unit to position, we changed the org structure to a
>one-
>to-one assignment (each user to exactly one position), - no effects.
>Refreshing
>the org. structure doesn't help either.
>
>The behaviour is the same in the test system after transport.
>I'd appreciate any idea that could help us !
>
>Regards
>Stefan
>