SAPConnect Best Practice

[michael petrosh]

Hi Barb,
Workflow items between internal users can be addressed
via the SAPmapi solution. If you are sending mails
outside your domain, you will need SAPconnect(Exchange
connector) or the SMTP mail connector. SAPmapi does
not send mails to the outside world.
If you are using the Exchange connector, get the
latest version 1.54 from SAPserveX
I hope this was helpful!
Kind Regards,
 
Michael Petrosh
SAP CRM Solutions Center
workflow, email integration, middleware,and SAPphone
 
--- "Drenth, Barb" <Barb_Drenth at adc.com> wrote:
> Hi, Michael -- Is this scenario also true for CIC
> without CRM (SAP 4.6b)?
>
> Thanks!
>
> Barb Drenth
> ADC Telecommunications
> SAP Support:  CIC/Archiving
> Phone:  952-914-6689
>
>
>
> -----Original Message-----
>> From: michael petrosh [mailto:xraydelta7 at yahoo.com]
> Sent: Tuesday, October 10, 2000 7:41 PM
> To: SAP-WUG at MITVMA.MIT.EDU
> Subject: Re: SAPConnect Best Practice
>
>
> Hi Everyone,
> I agree with Jocelyn. However, in a CRM CIC
> scenario,
> you will need both SAPMAPI and SAPconnect. The
> Internet mails that are received to an address
> i.e. service at sapcoe.com are triggered by a business
> object and the email address specified in SO28. When
> these mails are delivered to the agents inside the
> CIC
> workspace, which an inbox tab is displayed. These
> mails are not displayed in OUTLOOK, and they can not
> be opened in SAP office(SAP Business Workplace).
> In this scenario, SAPconnect is used as the gateway
> to
> send and receive Internet mails to and from external
> addresses. SAPMAPI never comes into the picture
> until
> we send normal workflow workitems.
>
> Regards,
>
> Michael Petrosh
> SAP CRM Solutions Center
> workflow, email integration king, and SAPphone too!
> --- "Dart, Jocelyn" <jocelyn.dart at sap.com> wrote:
> > Hi Mike,
> > Sounds like you want SAPMAPI - that's a bit more
> > than SAPConnect.
> >
> > SAPConnect just handles mails - e.g. if you had a
> > SELFITEM.SENDTASKDESCRIPTION
> > task you could send to an internet address
> (address
> > type U).
> >
> > SAPMAPI takes whole inbox and puts it out to
> Outlook
> > (or Lotus Notes).
> > This can be done on the client level (i.e. outlook
> > on PC collects R/3
> > mailbox items)
> > or server level (i.e. items sent directly to
> > microsoft exchange server).
> >
> > Big topic - suggest you talk to your local SAP
> > office.  Lots of
> > functionality but
> > not as simple as SAPConnect to implement.
> > Regards,
> >         Jocelyn Dart
> > Consultant (BBP, Ecommerce, Internet Transaction
> > Server, Workflow)
> > SAP Australia
> > Email jocelyn.dart at sap.com
> > <mailto:jocelyn.dart at sap.com>
> > Tel: +61 412 390 267
> > Fax: +61 2 9935 4880
> >
> >
> > -----Original Message-----
> > From: Mike Mathieson
> > [mailto:msmathieson at hotmail.com]
> > Sent: Wednesday, 4 October 2000 6:58 AM
> > To: SAP-WUG at MITVMA.MIT.EDU
> > Subject: SAPConnect Best Practice
> >
> >
> > The basis guy is trying to configure SAPConnect.
> He
> > has it so you can send
> > to an external internet address from within SAP,
> but
> > items (SAP mail and
> > workflow) sent from inside SAP to an SAP address
> > still go to the SAP Inbox.
> > I told him I didn't think it should be configured
> > this way, as I want all
> > messages to go to Outlook, so we never have to go
> > into the SAP Inbox.
> >
> > 1.  Can SAPConnect be configured this way, and if
> so
> > what are we missing?
> >
> > 2.  Is the approach I have recommended a "best
> > practice".
> >
>
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