[Macpartners] Outlook 2016 troubles

[Scott C. Jensen]

Hi all,
     I wanted to say thanks to the several people who replied to my message.  It turned out that Tim and Matt’s mention of staying at the 15.19.1 version of Outlook has been the most successful fix so far.  It’s resolved the CPU usage problem and the untrusted certificate problem.

     To the folks who described some changes to make to the cert trust settings, before I downgraded to 15.19.1 it solved the problem on two machines, but on two other machines the cert changes wouldn’t “stick”, so it wasn't a workable solution.  I started to think it was some kind of keychain permissions problem, but I stopped investigating the specific cert-trust problem when I found that the downgraded version resolved both issues.

     Thanks again,
---SCJ


On May 18, 2016, at 9:27 AM, Matthew E Davies <medavies at mit.edu> wrote:

> Hi Scott,
> 
> The following fix suggested by a colleague has resolved my cert prompt issues. Might be worth a try.
> 
> Go to Preferences>Accounts then go into the Advance settings for the configured Exchange account. Click on the Security tab and then select the user's certificate in the dropdown list next to Client Certificate. 
> 
> I do occasionally get a prompt when opening Outlook that is similar to what you might see connecting to any Touchstone enabled site where it asks whether you want to use your certificate or enter your Kerb username and password but I'm able to get in and the cert prompts have gone away.
> 
> The KB has instructions for downgrading to 15.19.1 if you want to go that route.
> 
> http://kb.mit.edu/confluence/x/ylZBCQ
> 
> Matt
> 
> ---
> Matthew E Davies
> IT Service Provider and Consumer Support Engineer
> Distributed Support for IT Service Providers and Consumers
> Information Systems and Technology, MIT
> Office: (617) 324-6961
> medavies at mit.edu
> 
> On 5/17/16, 4:40 PM, "macpartners-bounces at mit.edu on behalf of Scott C. Jensen" <macpartners-bounces at mit.edu on behalf of jensen at ilp.mit.edu> wrote:
> 
>> Hi all,
>>    I’m wondering how much adoption and use the new 2016 MS Office suite, especially Outlook, is getting on campus.  I’ve started rolling it out to user machines as I upgrade them to ElCap, and it just seems like Outlook 2016 is not fully baked.  I don’t have a consistent single problem being reported from users, but I’ve had many people tell me about strange occurrences, including spinning beach balls, constant 150% CPU usage (and associated fan runup), sudden app quits, loss of settings, etc, happening.  On one user’s machine I now have a new occurrence of this problem:
>> 
>> https://support.microsoft.com/en-us/kb/3066652
>> 
>>    but the certificate-trusting solution outlines in the article does not solve it.
>> 
>>    I’ve tried installing MSO 2016 as part of an image, as well as a separate secondary installation on many machines - sometimes it helps, sometimes it doesn’t.
>> 
>>    So I’m not really asking for help with a specific problem, but rather just to find out if we’re alone in this 2016 Outlook flakiness or if other DLCs are having some of the same issues (or if they’re holding off on moving to the new version).  I’m starting to contemplate making an official move back to the 2011 suite, but I’m not quite there yet.
>> 
>>    Thanks very much,
>> ---SCJ
>> 

-- 
Scott C. Jensen
  Asst. Director, Office of Info Services
    MIT Corporate Relations - Industrial Liaison Program
      Room E90-1246     1 Main Street      Cambridge, MA   02142
        617/253-0441      FAX: 617/253-0002     Email: jensen at ilp.mit.edu