[Macpartners] Outlook 2016 troubles

[Matthew E Davies]

Hi Patrick,

I believe you're only going to see an Exchange account under Internet Accounts if the user is using Apple Mail, Calendar, etc. For the users where selecting their certificate didn't work, check that it hasn't expired. If they only use Firefox they may not have a current certificate set up in their keychain. I had the issue with one user the other day. Have them run Certaid to renew their cert and choose the option to delete the old one, go back into Outlook and select the new cert (it will have defaulted back to None) then restart Outlook. That did the trick for me the other day.

Good luck,

Matt

---
Matthew E Davies
IT Service Provider and Consumer Support Engineer
Distributed Support for IT Service Providers and Consumers
Information Systems and Technology, MIT
Office: (617) 324-6961
medavies at mit.edu

On 5/19/16, 11:05 AM, "Patrick J Connelly" <patc at mit.edu> wrote:

>Hello,
>
>I currently have seven Mac's using Outlook 2016 for mail, three of those machines are/were experiences the Certificate warning.  Two of those three machines don't have an account listed under Internet Accounts.  I have selected the user's certificate in the dropdown list next to Client Certificate.  That worked on two of the three machines with the certificate warning.  
>
>Here is a list of OS and Office version, and whether an account is listed under Internet Accounts.
>
>10.10.5 - Office version 15.22 - doesn't have an account listed under Internet Accounts.  Gets the Certificate warning and Selecting user's Client Certificate did NOT fix warning. 
>
>10.11.4 - Office version 15.19.1, has account listed under Internet Accounts, everything working great, no issues.
>10.11.4 - Office version 15.19.1, has account listed under Internet Accounts, everything working great, no issues.
>
>10.11.5 - Office version 15.17, has account listed under Internet Accounts, everything working great, no issues.
>
>10.11.5 - Office version 15.22, doesn't have an account listed under Internet Accounts.  Had certificate warning, selecting user's Client Certificate DID fix warning.
>10.11.5 - Office version 15.22, has account listed under Internet Accounts.  Had certificate warning, selecting user's Certificate DID fix warning
>10.11.5 - Office version 15.22, has account listed under Internet Accounts.  Everything is working, but when Apple mail is opened, fan spins up very loud and hangs machine, only option is to hold power button to shut down machine.  User has moved to Outlook because of Apple Mail issues.  
>
>Pat
>
>-----Original Message-----
>From: macpartners-bounces at mit.edu [mailto:macpartners-bounces at mit.edu] On Behalf Of Matthew E Davies
>Sent: Wednesday, May 18, 2016 9:27 AM
>To: jensen at ilp.mit.edu
>Cc: macpartners <macpartners at mit.edu>
>Subject: Re: [Macpartners] Outlook 2016 troubles
>
>Hi Scott,
>
>The following fix suggested by a colleague has resolved my cert prompt issues. Might be worth a try.
>
>Go to Preferences>Accounts then go into the Advance settings for the configured Exchange account. Click on the Security tab and then select the user's certificate in the dropdown list next to Client Certificate. 
>
>I do occasionally get a prompt when opening Outlook that is similar to what you might see connecting to any Touchstone enabled site where it asks whether you want to use your certificate or enter your Kerb username and password but I'm able to get in and the cert prompts have gone away.
>
>The KB has instructions for downgrading to 15.19.1 if you want to go that route.
>
>http://kb.mit.edu/confluence/x/ylZBCQ
>
>Matt
>
>---
>Matthew E Davies
>IT Service Provider and Consumer Support Engineer Distributed Support for IT Service Providers and Consumers Information Systems and Technology, MIT
>Office: (617) 324-6961
>medavies at mit.edu
>
>On 5/17/16, 4:40 PM, "macpartners-bounces at mit.edu on behalf of Scott C. Jensen" <macpartners-bounces at mit.edu on behalf of jensen at ilp.mit.edu> wrote:
>
>>Hi all,
>>     I’m wondering how much adoption and use the new 2016 MS Office suite, especially Outlook, is getting on campus.  I’ve started rolling it out to user machines as I upgrade them to ElCap, and it just seems like Outlook 2016 is not fully baked.  I don’t have a consistent single problem being reported from users, but I’ve had many people tell me about strange occurrences, including spinning beach balls, constant 150% CPU usage (and associated fan runup), sudden app quits, loss of settings, etc, happening.  On one user’s machine I now have a new occurrence of this problem:
>>
>>https://support.microsoft.com/en-us/kb/3066652
>>
>>     but the certificate-trusting solution outlines in the article does not solve it.
>>
>>     I’ve tried installing MSO 2016 as part of an image, as well as a separate secondary installation on many machines - sometimes it helps, sometimes it doesn’t.
>>
>>     So I’m not really asking for help with a specific problem, but rather just to find out if we’re alone in this 2016 Outlook flakiness or if other DLCs are having some of the same issues (or if they’re holding off on moving to the new version).  I’m starting to contemplate making an official move back to the 2011 suite, but I’m not quite there yet.
>>
>>     Thanks very much,
>>---SCJ
>>
>>
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>
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