[Macpartners] MBP won't shutdown - install tips?

[Quentin Smith]

If you hold down Command + V while you boot it, it will boot in verbose 
mode, which means the grey pinwheel will be replaced with diagnostic 
output. You might be able to figure out what's going wrong from that 
output.

--Quentin

On Thu, 11 Oct 2012, Aran M Parillo wrote:

> Greetings,
> 
> I'm attempting to assist a user who's Macbook Pro will not restart or shut down (grey pinwheel) and also has a faulty combo drive.    We were hoping to see if a clean install (via usb key) would have any positive effect.  
> 
> The install starts well enough but when it goes to reboot and continue with the installation, it hangs (grey pinwheel).  If you force it down with the power button, upon reboot it starts (all over again) the initial install process.
> 
> I suppose I could boot to usb key and restore from TMB but am wondering if there's another possible method for me to clean install 10.7 here… keeping in mind the machine cannot restart itself.
> 
> Any tips techniques or available open windows to throw this machine out of would be kindly appreciated. :)
> 
> -amp
> 
>