[Macpartners] ARD reporting clients as "Offline"

[Brian Bulmer]

I know this sounds like a cop out, but I've had that issue for some time now, and just learned to live with it.
I think it has something to do with the firewall possibly, because not all of mine are like this, but most of my servers are listed as offline, and I just know that they are online, establish the remote control, and then they are listed as "Online" and in the Finder, etc.

Misery loves company.....    ;)

Brian Bulmer
Distributed IT Resources (DITR)
Information Services and Technology, MIT
Office: (617) 253-2163
bbulmer at mit.edu<mailto:bbulmer at mit.edu>
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On Dec 28, 2011, at 3:20 PM, Jeffrey Pearlin wrote:

Is anyone else experiencing the following:

Several of our machines are reporting their status as "Offline" even though I can screen control the "Offline" computers (which are very much online).  As a result of this offline status, I am unable to install packages to the machines via ARD.  I can temporarily perform remote installs by removing an offline machine and re-adding it in ARD, but only long enough to perform one very quick package push.

One machine of primary concern is running 10.6.8 and ARD 3.5.1 from a static IP address.

Is there some trick to getting ARD to accurately determine the status of the machine so I can install the necessary software?

Jeffrey Pearlin
Systems Administrator
Foreign Languages & Literatures
Massachusetts Institute of Technology
77 Massachusetts Avenue
14N-329B
Cambridge, MA 02139

Tel:  (617) 253-9776
Fax: (617) 258-6189
pearlin at mit.edu<mailto:pearlin at mit.edu>






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