[Macpartners] ARD reporting clients as "Offline"

[Jeffrey Pearlin]

Is anyone else experiencing the following:

Several of our machines are reporting their status as "Offline" even though I can screen control the "Offline" computers (which are very much online).  As a result of this offline status, I am unable to install packages to the machines via ARD.  I can temporarily perform remote installs by removing an offline machine and re-adding it in ARD, but only long enough to perform one very quick package push.  

One machine of primary concern is running 10.6.8 and ARD 3.5.1 from a static IP address.

Is there some trick to getting ARD to accurately determine the status of the machine so I can install the necessary software?

Jeffrey Pearlin
Systems Administrator
Foreign Languages & Literatures
Massachusetts Institute of Technology
77 Massachusetts Avenue
14N-329B
Cambridge, MA 02139

Tel:  (617) 253-9776
Fax: (617) 258-6189
pearlin at mit.edu