[Macpartners] OS X printing problem

[Jonathan Reed]

When you set up the printer, is it listed as a "Generic" model, or 
did you actually specify an HP 4200n?  If it's not "Generic", I'd try 
setting to to that - it'll send the simplest possibly PostScript at 
the printer, and that may work when the driver doesn't.

-Jon

At 4:18 PM -0400 9/16/04, Helen Rose wrote:
>At 16:08 -0400 2004-09-16, Erica Beade wrote:
>>Hi,
>>
>>We've been having chronic problems printing to a networked HP 
>>LaserJet 4200n from various Mac OS X machines, and I'm wondering if 
>>anyone has had similar problems. The upgrade to 10.3 fixed the 
>>problem for all but one machine (but of course it's the boss's 
>>machine. )
>>
>>What happens is that the printer gets "hung up" on jobs sent from 
>>this computer, doesn't print the job, but won't print anything else 
>>either. The sender name and the file name flash on the printer 
>>display alternating with a "Data Received" message.  Sometimes 
>>pressing "Cancel Job" fixes it, but usually the printer has to be 
>>rebooted, and occasionally the computer as well.
>>
>>We are using LPR printing, via fiber.mit.edu. I've tried the Help 
>>Desk and various other resources, including a call to HP, but have 
>>found no solution. Any help would be greatly appreciated!
>>
>
>Ah yes, I've seen this one. Unfortunately, the only workaround I've 
>found is to drop those machines back to Appletalk printing. It seems 
>to occur on some segments of network and not on others.
>
>An upgrade to a 100 megabit network did improve things, but not wipe 
>out the problem entirely. I suspect the only way to rid my users of 
>this troublesome behaviour will be to move them lock, stock & barrel 
>out of the office where the problems occur.
>
>I wish I had more to offer apart from a workaround. Good luck, and 
>I'll look forward to seeing other solutions.
>
>--Helen
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-- 
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Jonathan Reed

jdreed at mit.edu
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