"Locked by User" error on a task termination event - ECC6 701

[Catherall, Andy]

Hi all
 
I am witnessing the following, on an ECC6 NW701 system:
 
* The task goes to the user to execute. This task is to create an FI
invoice, and so goes to FB60.
* It has a secondary method that causes the scanned invoice image to
open in the OpenText Livelink WebViewer. I doubt this is relevant,
but...
* The user creates the invoice and POSTs or PARKs. The BKPF.CREATED or
FIPP.CREATED events are raised, as appropriate.
* Either one of these should act as the terminating event for the step.
However, the event trace is showing that the event handler cannot
influence the workflow as the work item in locked.
* The work item in question is that specific step, not the WI_ID of the
parent workflow.
* The user named is the user who executed the work item. 
* Therefore, it appears that the terminating event is unable to complete
a step that is in process because the user executed it...! What is a
terminating event for, exactly...?!
* This issue is not quite happening all the time, but quite a few (next
activity: to trace frequency/users/location etc to see if there is a
pattern).
 
The locking mechanism for the workflow definition is "Standard" -  I
have not used L3 here.
 
Stranger still, there is an all-but-identical workflow step in a
separate workflow, for Logistics Invoices so based on BUS2081, which
does not appear to be manifesting this lock (next activity: To
thoroughly review the two steps to see if a difference can be derived).
 
Something has changed, as this did not used to be a problem. However, I
am not at all sure it is actually something with the workflow definition
itself.
 
Any bright ideas or similar experiences?
Can anyone confirm if there are any user interactions that might
influence how a terminating event may (or may not be) processed - such
as: by holding the FB60 transaction open for too long, perhaps this
means the lock remains on the work item...?
 
Thanks

Andy Catherall 
Technical Analyst - SAP Workflow, IXOS & DMS 

 

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