[Wocky] Jabber service information

[Dennis Baron]

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Date: Fri, 13 Feb 2009 12:54:19 -0500
From: Justin Azoff <JAzoff at uamail.albany.edu>
To: wocky at mit.edu
Subject: Jabber service information
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Hello MIT,

The MIT helpdesk directed me toward this list, hopefully this is the
right place...

The University at Albany is looking into setting up a U wide jabber
service.  I have a couple of questions that I'm hoping you can answer.

The powers that be here are very interested in knowing:

* How much time was invested in the initial implementation of the service?
* How much time is spent on a day-to-day basis maintaining the service?
* Compared to a service like email, what impact (if any) did it have on
your helpdesk?

- -- 
- -- Justin Azoff
- -- Network Performance Analyst

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