[WinPartners] Preferred Dell support channels for MIT?

[Kerem B Limon]

Thanks (as always), Theresa.

BTW, The Dell site is quite confusing as to where to go for support, depending
on what portal you use to enter. Some issues are small enough that I can wait
for e-mail responses to, but in this case I think I'll contact Chris.

-Kerem


Quoting Theresa M Regan <tregan at MIT.EDU>:

> Hi Kerem,
> 
> please contact...
> 
> > Chris Fuegner
> > Dell Account Executive
> > Higher Education Sales-New England
> > email: christopher_fuegner at dell.com
> > Office: (617)924-5935
> > Cell: (617)470-9715
> 
> Chris is our Account Executive and should be able to assist.  If you 
> are in need of additional assistance, Reed Kalagher 
> <reed_kalagher at dell.com> is another Dell contact.  I am fairly 
> confident that we have posted Chris' contact information on IT-Partners 
> with Dell's awareness and support that Chris is our representative and 
> available to assist us when routine channels and processes are not 
> working sufficiently.
> 
> Hope all resolves quickly...
> 
> Best,
> Theresa
> 
> Theresa M Regan
> Director, Operations and Infrastructure Services
> Information Services and Technology
> Massachusetts Institute of Technology
> Room W91-201B
> Cambridge, MA 02139
> 
> tregan at mit.edu
> 
> 
> On Dec 30, 2004, at 6:46 AM, Kerem B Limon wrote:
> 
> > What's the latest official stance on 'preferred' support channels from 
> > Dell for
> > MIT customers?
> >
> > I am a PremierSupport registrant, but I'm wondering if there are 
> > particular,
> > preferably faster channels (voice, e-mail, Web portal, etc.) that MIT 
> > users
> > should go through for faster/better service. It's not often that I 
> > need to
> > contact Dell since my colleagues and I can provide most of the tech 
> > support for
> > our customers, and Hardware Services tends to be a good alternative to 
> > having
> > to wait for Dell to ship some part or send out a tech. There are times,
> > however, such as now when I need to get a consistently problematic 
> > machine
> > fully replaced, and would really, really not rather go up the usual 
> > phone-tree
> > ladder starting from the ground up. Being able to reach a competent 
> > tech to
> > whom I can just briefly describe the problem and get things done would 
> > be best;
> > I cannot seem to locate something of this sort off-hand.
> >
> > Thanks,
> > -Kerem
> >
> > Kerem B. Limon
> > kerem.limon at mit.edu /e-mail
> >
> > _______________________________________________
> > winpartners mailing list
> > winpartners at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/winpartners
> >
> 
> 
> 
> 


Kerem B. Limon
kerem.limon at mit.edu /e-mail