[WinPartners] Preferred Dell support channels for MIT?

[Kerem B Limon]

What's the latest official stance on 'preferred' support channels from Dell for
MIT customers?

I am a PremierSupport registrant, but I'm wondering if there are particular,
preferably faster channels (voice, e-mail, Web portal, etc.) that MIT users
should go through for faster/better service. It's not often that I need to
contact Dell since my colleagues and I can provide most of the tech support for
our customers, and Hardware Services tends to be a good alternative to having
to wait for Dell to ship some part or send out a tech. There are times,
however, such as now when I need to get a consistently problematic machine
fully replaced, and would really, really not rather go up the usual phone-tree
ladder starting from the ground up. Being able to reach a competent tech to
whom I can just briefly describe the problem and get things done would be best;
I cannot seem to locate something of this sort off-hand.

Thanks,
-Kerem

Kerem B. Limon
kerem.limon at mit.edu /e-mail