Error in Send Mail Step - Resolved

[Rick Bakker]

Indeed. Thanks Florin.

On Sun, Sep 6, 2015 at 9:11 AM, Florin Wach (SI) <
florin.wach at systems-integration.net> wrote:

> Hi Rick,
>
> I think he mentioned the SO_OBJ_RCP & SO_OBJ_MSG as the number range
> objects.
>
> Florin
>
>
>
> Am 06.09.2015 um 18:37 schrieb Rick Bakker <rbakker at gmail.com>:
>
> Thank you, Shaurya, for the follow-up. Well done in finding the solution.
> I'm very interested to hear more about this. Do you exactly which number
> range this was?
>
> regards
> Rick
>
> On Sunday, September 6, 2015, Shaurya Jain <jain.shaurya at gmail.com> wrote:
>
>> Dear Rick,
>>
>> Thanks for your prompt reply.
>>
>> I would like to update you all that this issue started after the system
>> copy done from Production to Quality system due to some project
>> requirement. Now after getting this strange issue in Quality system I tried
>> to find out the root cause and found that the error was thrown because
>> system was not able to insert the entry in table SOMG. Then going further
>> deep I found that this was happening due to number ranges not being set
>> properly after system copy because of which system was trying to insert
>> duplicate entry in table SOMG.
>>
>> Now the number ranges are set properly in transaction SNRO (for objects
>> 'SO_OBJ_RCP' & 'SO_OBJ_MSG') and send mail step is executing perfectly.
>>
>> Regards,
>> Shaurya Jain
>>
>> On Sun, Sep 6, 2015 at 12:15 PM, Rick Bakker <rbakker at gmail.com> wrote:
>>
>>> Hello,
>>>
>>> When did this problem start happening? Does it work in the Production
>>> system?
>>> I would check SWI1 for any more useful errors.
>>>
>>> When you say WF-BATCH has full authorization, is it SAP_ALL and SAP_NEW?
>>>
>>> regards
>>> Rick
>>>
>>>
>>> On Sat, Sep 5, 2015 at 9:23 PM, Shaurya Jain <jain.shaurya at gmail.com>
>>> wrote:
>>>
>>>> Dear Experts,
>>>>
>>>> I am facing a strange issue with my workflows in Quality system only.
>>>> Whenever workflow is trying to execute the send mail step it is ending up
>>>> with error WL821 - "Object xxxxxxxxx method SENDTASKDESCRIPTION cannot be
>>>> executed".
>>>>
>>>> I have done the following checks, prior to writing in this forum, to
>>>> ensure that things are in place:
>>>>
>>>>    - All the user ids in the AddressStrings multiline conatiner are
>>>>    having 'US' before them and also all of them are active and unlocked in
>>>>    Quality system.
>>>>    - Workflow background user 'WF-BATCH' is having full authorization
>>>>    in Quality system.
>>>>    - Tried sending manual test mails from Business Workplace in
>>>>    Quality system and no problem or error is there, which indicates that SCOT
>>>>    configuration is also in place.
>>>>
>>>> Please can you help me in letting me know what can be the cause of such
>>>> strange behavior of Quality system.
>>>>
>>>> Regards,
>>>> Shaurya Jain
>>>>
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>>>>
>>>>
>>>
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