Error in Send Mail Step - Resolved

[Rick Bakker]

Thank you, Shaurya, for the follow-up. Well done in finding the solution.
I'm very interested to hear more about this. Do you exactly which number
range this was?

regards
Rick

On Sunday, September 6, 2015, Shaurya Jain <jain.shaurya at gmail.com> wrote:

> Dear Rick,
>
> Thanks for your prompt reply.
>
> I would like to update you all that this issue started after the system
> copy done from Production to Quality system due to some project
> requirement. Now after getting this strange issue in Quality system I tried
> to find out the root cause and found that the error was thrown because
> system was not able to insert the entry in table SOMG. Then going further
> deep I found that this was happening due to number ranges not being set
> properly after system copy because of which system was trying to insert
> duplicate entry in table SOMG.
>
> Now the number ranges are set properly in transaction SNRO (for objects
> 'SO_OBJ_RCP' & 'SO_OBJ_MSG') and send mail step is executing perfectly.
>
> Regards,
> Shaurya Jain
>
> On Sun, Sep 6, 2015 at 12:15 PM, Rick Bakker <rbakker at gmail.com
> <javascript:_e(%7B%7D,'cvml','rbakker at gmail.com');>> wrote:
>
>> Hello,
>>
>> When did this problem start happening? Does it work in the Production
>> system?
>> I would check SWI1 for any more useful errors.
>>
>> When you say WF-BATCH has full authorization, is it SAP_ALL and SAP_NEW?
>>
>> regards
>> Rick
>>
>>
>> On Sat, Sep 5, 2015 at 9:23 PM, Shaurya Jain <jain.shaurya at gmail.com
>> <javascript:_e(%7B%7D,'cvml','jain.shaurya at gmail.com');>> wrote:
>>
>>> Dear Experts,
>>>
>>> I am facing a strange issue with my workflows in Quality system only.
>>> Whenever workflow is trying to execute the send mail step it is ending up
>>> with error WL821 - "Object xxxxxxxxx method SENDTASKDESCRIPTION cannot be
>>> executed".
>>>
>>> I have done the following checks, prior to writing in this forum, to
>>> ensure that things are in place:
>>>
>>>    - All the user ids in the AddressStrings multiline conatiner are
>>>    having 'US' before them and also all of them are active and unlocked in
>>>    Quality system.
>>>    - Workflow background user 'WF-BATCH' is having full authorization
>>>    in Quality system.
>>>    - Tried sending manual test mails from Business Workplace in Quality
>>>    system and no problem or error is there, which indicates that SCOT
>>>    configuration is also in place.
>>>
>>> Please can you help me in letting me know what can be the cause of such
>>> strange behavior of Quality system.
>>>
>>> Regards,
>>> Shaurya Jain
>>>
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>>>
>>>
>>
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