EIC Workflow Implementation - WS61000004

[Lalitha Sankaran]

Hi All,

We are trying to implement the standard WF WS61000004 - E-Mail for EIC
Inbox (Enhancement P.) in our system.
The system is setup to receive inbound emails and when emails are sent
to certain email iDs configured, The WF is triggered. The basis team
has done the config to add the entries in the table THREIC_CONSTANTS,
V_HREIC_IB_EMAIL (tcode SO28), V_HREIC_PROC. The config also
associates a org unit to the email address, and users are assigned to
the org units. Any email sent to that particular email ID is
distributed to the users in the org unit. This is working fine in our
Dev system, but not in Prod supp.

The WF is using the business object EICIBITEM, it is triggered by the
event "MailReceived".
There is also a start condition - Event container element is VPSwitch
and it needs to be "1".

Turned on the trace and see the Event is raised successfully, but then
we get the "Feedback after error" , and the event gets put in queue.
So am suspecting that the Switch is not turned on and hence the start
condition is failing.

We have verified the config and it is the same in both the systems.

Did some debugging and found the name of the switch, but not able to
find how it is set :) HREIC_SFWS_UI_ENH_01.
This shd have a value of "T".

Attaching the screenshot of the start condition and SWEL.

Appreciate the help.

Thank you
Lalitha
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