SENDTASKDESCRIPTION does not send email butgetsexecutedsuccessfully [Scanned]

Fri Mar 23 06:23:53 EDT 2012

Hi Jocelyn/Rick,

Many thanks for your help and guidance. The settings in SO16 --> Tab Mail sy.grp --> Radio button option - 'Send to Home Address of Users'  fixed the issue. This was not selected earlier. I selected this option now and I can now see the emails in SOST.

One quick question though, Strangely this radio button is not selected in QA system yet the emails are seen in SOST. In Production this radio button was not selected and after I selected this option in production it seems to be working. So I am wondering how does it work in QA system when this setting is switched off in SO16.

Anyways at-least its working in production for now. I will see if I could find anything else and update back.

Thanks  for your time. Much appreciated.

Kind Regards,

Vijay

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Dart, Jocelyn
Sent: 22 March 2012 22:24
To: SAP Workflow Users' Group
Subject: RE: SENDTASKDESCRIPTION does not send email butgetsexecutedsuccessfully [Scanned]

Hi Vijay,

Yes SO16 settings - send to user's home address and send to org objects.

Also check the DEFAULT communication type in SU01 is Internet email.

It's not enough to have an email ... if the default communication type is RML the mail will be sent to SAP Office inbox.

Regards,

Jocelyn

-----Original Message-----

From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]> On Behalf Of Rick Bakker

Sent: Friday, 23 March 2012 7:11 AM

To: SAP Workflow Users' Group

Subject: Re: SENDTASKDESCRIPTION does not send email but getsexecutedsuccessfully [Scanned]

SO16

On Fri, Mar 23, 2012 at 2:07 AM, Vijayendra Rao (Absoft) <vrao at absoft.co.uk<mailto:vrao at absoft.co.uk>> wrote:

> Hi Jocelyn,

>

>

>

> Thanks again..

>

> I have checked WF-Batch user and it has a valid email address too. I

> have also maintained the domain details in the SWU3.

>

>

>

> When I tried to independently test object SELFITEM in SWO1 and test

> the method SENDTASKDESCRIPTION it works fine for both  - sending

> emails in SBWP and sending emails to external email address. What I

> just noticed is in QA system the emails are set to external email id's

> whereas in production it is sending to SBWP.

>

>

>

> I am not sure the same workflow behaves differently in QA and PRD. In

> QA it send emails to external email and in production it sends to

> SBWP. Any pointers what has made this to behave differently in two systems?

>

>

>

> Kind Regards,

>

> Vijay

>

>

>

>

>

> -----Original Message-----

> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]> On

> Behalf Of Dart, Jocelyn

> Sent: 22 March 2012 11:08

> To: SAP Workflow Users' Group

> Subject: Re: SENDTASKDESCRIPTION does not send email but

> getsexecutedsuccessfully [Scanned]

>

>

>

> Did you make sure that wf-batch has a sender email address or that at

> least the email domain is configured in swu3? Just a thought.

>

>

>

> Sent from my iPhone with many apologies for the spelling, grammar and

> any other deficiencies

>

>

>

> On 22/03/2012, at 8:27 PM, "Vijayendra Rao (Absoft)"

> <vrao at absoft.co.uk<mailto:vrao at absoft.co.uk<mailto:vrao at absoft.co.uk%3cmailto:vrao at absoft.co.uk>>> wrote:

>

>

>

> Hi Jocelyn/Ramki/Rick,

>

>

>

> Thanks for your replies. I have checked all the settings as suggested

> and all seems to be fine.

>

>

>

> Jocelyn, I checked the user master record and the communication type

> is set as INT ( Internet email ).

>

> Rick, I checked the settings in SO16 and they seems to be fine too.

> The settings are very similar in QA and Production. Emails can be seen

> in SOST only in Production. But in QA no emails are seen in SOST.

>

>

>

> I tried testing the SO_SEND* function module and it sends an email in SOST.

> So I am assuming that the SCOT settings are fine. I will try to debug

> the SENDTASKDESCRIPTION and see if I can pick up something from that.

>

>

>

> Thanks again, all your help is much appreciated.

>

>

>

> Kind Regards,

>

> Vijay

>

>

>

> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu%3cmailto:sap-wug-bounces at mit.edu>>

> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]> On Behalf Of Dart, Jocelyn

>

> Sent: 22 March 2012 02:19

>

> To: SAP Workflow Users' Group

>

> Subject: RE: SENDTASKDESCRIPTION does not send email but gets

> executedsuccessfully [Scanned]

>

>

>

> Hi Vijay,

>

> Have you checked the Default Communication Type in the user master? It

> needs to be Internet Email otherwise it will send the mail to the

> user's SAP Office inbox.

>

> Regards,

>

> Jocelyn

>

>

>

> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu%3cmailto:sap-wug-bounces at mit.edu>>

> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]><mailto:[mailto:sap-wug-bounces at mit.ed

> u]> On Behalf Of Vijayendra Rao (Absoft)

>

> Sent: Thursday, 22 March 2012 5:20 AM

>

> To: SAP Workflow Users' Group

>

> Subject: RE: SENDTASKDESCRIPTION does not send email but gets executed

> successfully [Scanned]

>

>

>

> Hi Eddie,

>

>

>

> Thanks for your reply and guidance. I have checked the container

> elements and In the address string there is a valid userid and the

> user master has a valid email address with the same domain name as configured in SWU3.

>

>

>

> The workflow shows completed and the workflow log also shows

> everything is fine but I don't see a email in SOST.

>

>

>

> Kind Regards,

>

> Vijay

>

>

>

> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu%3cmailto:sap-wug-bounces at mit.edu>>

> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]><mailto:[mailto:sap-wug-bounces at mit.ed

> u]> On Behalf Of Morris, Eddie

>

> Sent: 21 March 2012 17:09

>

> To: SAP Workflow Users' Group

>

> Subject: RE: SENDTASKDESCRIPTION does not send email but gets

> executedsuccessfully [Scanned]

>

>

>

> Hi Vijay,

>

>

>

> Please make sure that the mail is being sent to a correct user or

> email address. Check the work item container ADDRESSSTRINGS and see

> what value it contains...if it id blank then you need to check where

> you are getting your recipient from.

>

>

>

> Regards,

>

> Eddie

>

>

>

> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu%3cmailto:sap-wug-bounces at mit.edu>>

> [mailto:sap-wug-bounces at mit.edu]<mailto:[mailto:sap-wug-bounces at mit.edu]><mailto:[mailto:sap-wug-bounces at mit.ed

> u]> On Behalf Of Vijayendra Rao (Absoft)

>

> Sent: 21 March 2012 11:17

>

> To: sap-wug at mit.edu<mailto:sap-wug at mit.edu<mailto:sap-wug at mit.edu%3cmailto:sap-wug at mit.edu>>

>

> Subject: SENDTASKDESCRIPTION does not send email but gets executed

> successfully [Scanned]

>

>

>

> Hi,

>

>

>

> I've come across a strange situation where the SENDTASKDESCRIPTION of

> the object SELFITEM is not sending email. It was working earlier but

> it has stopped working now. We are on ECC 6.0 version and

> interestingly it works in QA system but does not work in Production system.

>

>

>

> We are using a single task which gets triggered based on an event. We

> don't have a workflow as we just need an email notification. So we

> have one task which has got some description which is built

> dynamically and the expectation is that the standard functionality

> will send the task description as an email.

>

>

>

> Checked in SWU3 and the --> Maintain Standard Domain for Internet Mail

> is set up correctly. Everything else seems to be fine in SWU3. Not

> sure why the emails are not sent out. Any idea what might be missing?

>

>

>

>

>

> Kind Regards,

>

> Vijay

>

>

>

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