Issue with extended notification

[Hilsbos, Margaret A]

Srini,

As Kjetil  pointed out, you didn't indicate what the SOST status of the message is.

If SOST says it was sent, but the user doesn't get it in their Inbox, have them check their Junk Mail folder. This might be more likely to happen with an address like wf-batch at wherever.com than something that looks like a name, like srini.reddy at wherever.com . Which would explain why it 'works' when you send from SBWP.

Margaret

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Kjetil Kilhavn
Sent: Tuesday, March 13, 2012 7:25 AM
To: SAP Workflow Users' Group
Subject: Re: Issue with extended notification

Mandag 5. mars 2012 05.25.31 skrev Srinivas Reddy:
> Hi All,
> 
> I have configuered SWNCONFIG for the extended notifications. When I 
> execute the report SWN_SELSEN I could see the message " notifications 
> sent" and also I could see the same workitems in SOST but these 
> workitems are not comming to outlook inbox.
If you can see them in SOST the e-mail (notification message) has been created and just needs to be sent from SAP to the recipient.
If the recipient address is not correct you need to figure out why that happens (debug SWN_SELSEN). If the address is correct, try sending a message from SBWP to that address and check if it arrives. If it does, something strange is going on and you may have to debug the mail sending program. There are several possibilities here which you have not given information about. For instance: 
does the message in SOST get sent, i.e. does the status icon/log indicate it is sent? If not, what does the log say about attempts to send it?

> Is this a network issue??
> I  did a  test by sending an email to external address i.e. outlook 
> from business work place and its working fine. The issue is only with 
> the workitems which need to be sent to outlook as an email. Can 
> someone tell me where I am doing wrong??
Perhaps you're not doing anything wrong at all :-) Unless you're responsible for master data maintenance, that is…
--
Kjetil Kilhavn (+47 40220607) - Blue Consulting AS (http://www.bluec.no)

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