SAP-WUG Digest, Vol 82, Issue 21

Thu Sep 22 06:12:12 EDT 2011

Hello Bharath,

It seems to me from your posts that you are treating these notifications
as functional when they are a purely technical tool. They are very
low-level and meant to be simple. They are not meant to be part of your
business process, which is sounds like what you're doing.

Consider incorporating regular exceptions into your workflow. If something
happens all the time it should be modelled. And if part of your business
process is that your WF admin fixes all the missing XYZs that happen all
the time then it's not an error but part of your process. By all means
send a work item or a mail to your WF admin and halt the workflow until
it's resolved.

Note that you can also customize who your workflow admin is at the
workflow header. So you can send WF admin notifications to different
addresses.

Regards,
Mike

On Thu, September 22, 2011 10:51 am, Bharath Padmanabhan wrote:
> Dear Ramki,
>
> Thanks a lot for that valuable link. I have shared with my basis guys to
> implement the same.
>
> 1 more small querry - Is it possible to customize the standard text coming
> in the mail to WF admin.
>
> If yes then where and how it can be done. Also if we customize will it be
> a
> global change in the sense that whatever workflow either
> travel or leave or something else runs into error will the same customized
> content be sent in mail or is it possible to make customization in that
> mail
> content for every workflow. Say 1 mail content for travel workflow & 1 for
> leave workflow - something like that.
>
> Cheers,
>
> Bharath
>
> On Thu, Sep 22, 2011 at 3:06 PM, <sap-wug-request at mit.edu> wrote:
>
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>> Today's Topics:
>>
>>   1. W2 Reprint workflow (Banaga CM (Chris) at Aera)
>>   2. Re: W2 Reprint workflow (Rick Bakker)
>>   3. Auto mail to WF Admin (Bharath Padmanabhan)
>>   4. Re: Auto mail to WF Admin (Ramki Maley)
>>
>>
>> ----------------------------------------------------------------------
>>
>> Message: 1
>> Date: Wed, 21 Sep 2011 10:08:55 -0700
>> From: "Banaga CM (Chris) at Aera" <CMBanaga at aeraenergy.com>
>> Subject: W2 Reprint workflow
>> To: "sap-wug at mit.edu" <sap-wug at mit.edu>
>> Message-ID:
>>        <FB6591B98BB5DB47ADDF77478F7918CF102A1B2EB4 at BKMAIL71.aeraenergy.com
>> >
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> We are using the standard SAP workflow WS01000090.  After applying
>> support
>> packs in development, the step where an email is sent to the user is not
>> happening.  It is not showing up as an errored out workflow in
>> SWI2_DIAG,
>> but it is not working the same as it was before the support pack.  Does
>> anyone have any clues as to what the problem might be?  Any help would
>> be
>> greatly appreciated.
>>
>>
>>
>> Christine Ba?aga
>>
>> -------------- next part --------------
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>> ------------------------------
>>
>> Message: 2
>> Date: Thu, 22 Sep 2011 08:48:03 +1000
>> From: Rick Bakker <rbakker at gmail.com>
>> Subject: Re: W2 Reprint workflow
>> To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
>> Message-ID:
>>        <CAGSLasSf+Vuf04gUr=A-0ToG5n+872TZx8R=vbrm0C2Z+PXPEA at mail.gmail.com
>> >
>> Content-Type: text/plain; charset=ISO-8859-1
>>
>> Hello,
>>
>> As always, look in the workflow log (SWI1) to see exactly what
>> happened. Was the step executed? Look in Step History and in the
>> container elements, perhaps an error message was returned.
>>
>> regards
>> Rick Bakker
>> hanabi technology
>>
>> On Thu, Sep 22, 2011 at 3:08 AM, Banaga CM (Chris) at Aera
>> <CMBanaga at aeraenergy.com> wrote:
>> > We are using the standard SAP workflow WS01000090.? After applying
>> support
>> > packs in development, the step where an email is sent to the user is
>> not
>> > happening.? It is not showing up as an errored out workflow in
>> SWI2_DIAG,
>> > but it is not working the same as it was before the support pack.?
>> Does
>> > anyone have any clues as to what the problem might be?? Any help would
>> be
>> > greatly appreciated.
>> >
>> >
>> >
>> >
>> >
>> >
>> >
>> > Christine Ba?aga
>> >
>> >
>> >
>> > _______________________________________________
>> > SAP-WUG mailing list
>> > SAP-WUG at mit.edu
>> > http://mailman.mit.edu/mailman/listinfo/sap-wug
>> >
>> >
>>
>>
>>
>> ------------------------------
>>
>> Message: 3
>> Date: Thu, 22 Sep 2011 08:43:43 +0530
>> From: Bharath Padmanabhan <calltobharath at gmail.com>
>> Subject: Auto mail to WF Admin
>> To: sap-wug at mit.edu
>> Message-ID:
>>        <CAP+rKF+azv74LL_gs7OtA2FTMuXk4AgXO65kkNSkWqUKWMgMig at mail.gmail.com
>> >
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Dear Team,
>>
>> As we all know if we maintain workflow administrator in SWU3 Tcode a
>> mail
>> will be sent to that user whenever a workflow runs into error.
>>
>> I have 10 clients in PRD. When any workflow runs into error in any
>> clients
>> WF admin user is getting mail as expected. But there is no detail about
>> the
>> client in which the workflow went to error. Only workitem id is sent in
>> mail. So WF admin has to login to all clients to identify which client
>> has
>> the problem.
>>
>> 1) Is it possible to tweak/customize the current standard message sent
>> to
>> WF
>> admin. If yes, then will it be a global mail content change meaning that
>> will the same be sent to all
>> types of workflows? (Say for eg: If I change it as Travel workflow in
>> client
>> 100 has run into error. The same I can't sent in case of leave workflow.
>> So
>> is it possible to design based on the workflow template going into
>> error)
>>
>> 2) Is it possible to add client detail also in the current standard mail
>> that is sent so that admin job is made easier
>>
>> 3) If both of the above options are not possible then I believe send
>> mail
>> option in respective workflows is 1 option to notify WF admin. But how
>> can
>> we check in workflow
>> whether that particular workflow instance has run into error? Is SWU3
>> using
>> RSWWERRE report to check for error workitems and notifies admin?
>>
>> Please share your valuable inputs.
>>
>> Cheers,
>>
>> Bharath
>> -------------- next part --------------
>> An HTML attachment was scrubbed...
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>>
>> ------------------------------
>>
>> Message: 4
>> Date: Thu, 22 Sep 2011 05:36:35 -0400
>> From: Ramki Maley <rmaley at erpworkflow.com>
>> Subject: Re: Auto mail to WF Admin
>> To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
>> Message-ID: <4E7B01A3.7060508 at erpworkflow.com>
>> Content-Type: text/plain; charset="iso-8859-1"
>>
>> Bharath, please see the post System ID & Client in Workflow Admin email
>> <http://mailman.mit.edu/pipermail/sap-wug/2010-May/032572.html> by Eddie
>> Morris.
>>
>> Cheers,
>> Ramki.
>>
>> On 9/21/11 11:13 PM, Bharath Padmanabhan wrote:
>> > Dear Team,
>> >
>> > As we all know if we maintain workflow administrator in SWU3 Tcode a
>> > mail will be sent to that user whenever a workflow runs into error.
>> >
>> > I have 10 clients in PRD. When any workflow runs into error in any
>> > clients WF admin user is getting mail as expected. But there is no
>> > detail about the client in which the workflow went to error. Only
>> > workitem id is sent in mail. So WF admin has to login to all clients
>> > to identify which client has the problem.
>> >
>> > 1) Is it possible to tweak/customize the current standard message sent
>> > to WF admin. If yes, then will it be a global mail content change
>> > meaning that will the same be sent to all
>> > types of workflows? (Say for eg: If I change it as Travel workflow in
>> > client 100 has run into error. The same I can't sent in case of leave
>> > workflow. So is it possible to design based on the workflow template
>> > going into error)
>> >
>> > 2) Is it possible to add client detail also in the current standard
>> > mail that is sent so that admin job is made easier
>> >
>> > 3) If both of the above options are not possible then I believe send
>> > mail option in respective workflows is 1 option to notify WF admin.
>> > But how can we check in workflow
>> > whether that particular workflow instance has run into error? Is SWU3
>> > using RSWWERRE report to check for error workitems and notifies admin?
>> >
>> > Please share your valuable inputs.
>> >
>> > Cheers,
>> >
>> > Bharath
>> >
>> >
>> > _______________________________________________
>> > SAP-WUG mailing list
>> > SAP-WUG at mit.edu
>> > http://mailman.mit.edu/mailman/listinfo/sap-wug
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>> End of SAP-WUG Digest, Vol 82, Issue 21
>> ***************************************
>>
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