Issue with the SRM workflow

[Ankur Agarwal]

Hi Srinivas,

Firstly I am new to SRM too, so experts need to quide me if I go wrong.

Could you confirm if u mean SRM 7 or SRM 5? If its SRM 7, the standard
template is WS40000014.

Thanks
Ankur Agarwal

On Tue, Oct 11, 2011 at 5:52 PM, Srinivas Oota <srinivas.oota at hcl.com>wrote:

>  Hi Experts,****
>
> ** **
>
> I am very new to SRM workflow . I am facing an issue with a workflow
> development. The business process of the workflow is as follows:****
>
> **1)     **Once the user creates a shopping cart a work item will be sent
> to an Approver A. If the approver A cannot take the action due to the
> personal reasons he can substitute.****
>
> **2)     **After the first level approval is completed the work item goes
> to second level and third level. The substitute principle is applicable in
> all levels.****
>
> **3)     **After all the approvals a notification should be sent to the
> user and if any of the substitute has taken a decision a notification has to
> be sent to the original approver. For example : In the first level approval
> Approver A was assigned as approver. Approver A has substituted to Approver
> S. After all the approvals the user (who initiated the shopping cart) and
> Approver A has to receive a notification.****
>
> ** **
>
> Technical flow.****
>
> The standard workflow WS0000014 will be triggered when the user initiates
> the shopping cart. All the approval process will be handled by the
> WS0000014. After all the approvals are completed a custom workflow will be
> started via an event (APPROVED) from ZBUS2121 business object. The purpose
> of the custom workflow is only to send the notifications.****
>
> ** **
>
> About the issue****
>
> If any approvals is done by the substitutes, case 1 : No notification can
> be sent to the approvers or Case 2: The notification can be sent  to the
> substitutes only, as the actual determined agents information is not found
> in the workflow log. As per the business,  if an approval is done by the
> substitute a notification should go to the determined agent. For example:
> Approver A has substituted to Approver S for approval. Approver S has
> approved. In this case Approver A has to receive a notification not Approver
> S.****
>
> How to get the actual determined approver information?? In the workflow log
> I could see only the actual agent (in this case substitute information).**
> **
>
> ** **
>
> Can someone help me in resolving this issue.****
>
> ** **
>
> ** **
>
> Thanks and Regards,****
>
> Srini..****
>
> +919963307464****
>
> ** **
>
> ------------------------------
> ::DISCLAIMER::
>
> -----------------------------------------------------------------------------------------------------------------------
>
> The contents of this e-mail and any attachment(s) are confidential and
> intended for the named recipient(s) only.
> It shall not attach any liability on the originator or HCL or its
> affiliates. Any views or opinions presented in
> this email are solely those of the author and may not necessarily reflect
> the opinions of HCL or its affiliates.
> Any form of reproduction, dissemination, copying, disclosure, modification,
> distribution and / or publication of
> this message without the prior written consent of the author of this e-mail
> is strictly prohibited. If you have
> received this email in error please delete it and notify the sender
> immediately. Before opening any mail and
> attachments please check them for viruses and defect.
>
>
> -----------------------------------------------------------------------------------------------------------------------
>
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20111012/67d993df/attachment.htm