Strange Behavior of Decision Work Item

[Sue Doughty]

Hi Michael,

Thank you for your response.

I hope this is not a stupid question, but how do you turn off the HTML rendering?

Regards,
Sue Doughty


________________________________
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of michael.mcley at daimler.com
Sent: Thursday, October 06, 2011 11:34 AM
To: sap-wug at mit.edu
Subject: Re: Strange Behavior of Decision Work Item


Sue,

I'm very late on this issue, but we had a similar problem a few years ago that was ultimately related to some problems between (let's say) Microsoft and SAP.  It was specific to a few PCs though and not which server was being used.

Not that you wouldn't already know this, but there is a way to turn off the HTML rendering so that you only get a kind of old-school looking decision popup instead of the full blown HTML.  That would at least tell you if this is an HTML issue or really a problem with the decision dialog rendering...

Michael McLey
MBUSI - IT Parts & Administration
Mercedes-Benz US International, Inc.
1 Mercedes Drive
Vance, AL 35490
PHONE:  (205) 462 - 5239
EMAIL:   michael.mcley at daimler.com

wug at workflowconnections.com
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10/06/2011 10:06 AM
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Re: Strange Behavior of Decision Work Item










Hi Sue,

Slightly offbeat approach: It looks like it may be an HTML page not
rendering, which could point to frontend issues. Are dev/prd systems on
the same patch level? And have you tried logging on and testing it in dev
and QA/PRD from the same machine?

Regards,
Mike


On Mon, October 3, 2011 12:45 pm, Sue Doughty wrote:
> We are in ECC 6.0, EHP4.  Any help would be greatly appreciated.
>
> I have a very simple custom workflow.  It loops until the user clicks the
> Complete Workflow button.
> [cid:image005.jpg at 01CC81A0.7CB09700]
>
> The first button takes the user into change mode of the custom
> transaction.
> [cid:image006.jpg at 01CC81A0.7CB09700]
>
> When clicking the Green Arrow back in QAS or PRD, it returns to a blank
> screen.  In DEV, it takes the user back to the first screenshot above,
> which is what should happen.  Then the user can Complete the Workflow or
> go back into the transaction.
> [cid:image007.jpg at 01CC81A0.7CB09700]
>
> Like I said, in DEV, the workflow works perfectly, but in QAS and PRD, the
> blank screen appears.  The user then has to go out of the workflow in-box
> and back in before executing it again to get the decision steps again.
>
> Sometimes there is a pop-up window that appears when exiting the
> transaction saying that the data has changed and asking if the user wants
> to save the changes.  The pop-up will display in DEV, but not in QAS or
> PRD.  In QAS and PRD, it goes to the blank Decision screen.
> [cid:image008.jpg at 01CC81A0.7CB09700]
>
> We have created a test user in DEV that has the user's security that is in
> QAS.  So, the security is the same in all three systems.
>
> I feel like it must have something to do with the pop-up screen, but don't
> know why that would display in DEV, but not QAS or PRD.
>
>
> Regards,
> Sue Doughty
> SAP Workflow Specialist
>
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>


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