I never get any replies - am I sending my requests to the correct place

[Margaret Jaco]

Funny how when you have to get info together you start to look more closely at what the workflow is doing. I have solved the problem going forward. The problem was that the Expire Step on the deadline was set to cancel the work item rather than make it obsolete. Now that I have updated the expire step to set the workitem to obsolete all closes off nicely.

I will write a small routine to check the others and clsoe them off so that the stats look correct. I guess this is a trap for young players.

Thanks,

Margaret.



________________________________
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Dart, Jocelyn
Sent: Friday, 22 July 2011 5:08 PM
To: SAP Workflow Users' Group
Subject: RE: I never get any replies - am I sending my requests to the correct place

Hi Margaret,
Well this one got through... but I admit I haven't seen any from you for a while...
Ok have you checked out the Step History tab of the technical workflow log to see if there are any messages about what failed and why.   Sometimes you might see "transaction brackets damaged"  which basically means a broken link.  You need to check out the parent step as well as the last step that completed successfully.   Often it turns out to just  be a deadlock race issue...
You can try using the function module SAP_WAPI_ADM_WORKFLOW_RESUME with the top level work item - i..e. the work item number of the workflow instance.  If it's a simple deadlock race issue that may fix the problem.   If you  have access to the Test option in transaction SE37 that's the simplest way to sort out the problem.
If you find that fixes it and you have a large number of items to rerun - you might want to create a  little program to find all open workflows with the final work item completed and run them through the function module.
If it's not that simple you need to tell us what messages you are seeing in the Step History tab of the technical log and we'll try to help further.
Regards,
Jocelyn
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Margaret Jaco
Sent: Friday, 22 July 2011 12:18 PM
To: SAP Workflow Users' Group
Subject: I never get any replies - am I sending my requests to the correct place
Last workitem in workflow has a deadline and it is reached. The workitem goes to logically deleted (CANCELLED) but the workflow parent work item does not complete and remains "In process".
This is becoming critical as archiving is not succesful until workflow parent item is complete.
Any hints on what to do here to get parent item (workflow) to complete when last workitem reaches deadline and all other steps are complete.
Margaret Jaco.
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