Workflow messages in SAP Inbox but can not be read via SWI5

[Holt, Pamela F]

SWI5 only shows work items, not messages (documents).

Pam Holt
NCDOT

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of hari.bommaraju at accenture.com
Sent: Friday, July 15, 2011 8:00 AM
To: sap-wug at mit.edu
Subject: Workflow messages in SAP Inbox but can not be read via SWI5

Team!

One of the user reported that he has around 200+ workflow messages in his SAP Inbox. He also sent a screen shot confirming this.
When I run SWI5 against this user - I do not find any! What might have gone wrong!

Br,
Hari

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