General Task Issue
Dart, Jocelyn
jocelyn.dart at sap.com
Wed Dec 7 01:29:53 EST 2011
Hi Rick,
Check:
1. How is the agent determined on the actual workflow step itself... Rule or Expression?
2. What was actually returned from the Rule or Expression?
3. Is the work item showing up in SWI2_ADM1? (It should be as this is how the administrator knows that it hasn't been assigned)
Remember if its a rule you can also set the terminate if no result option.
If it hasn't actually been assigned any recipients it should be showing up in SWI2_ADM1 - but if you are using an expression and its been incorrectly filled (e.g. with US and blank) that can be a problem.
Regards,
Jocelyn
-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Rick Bakker
Sent: Wednesday, 7 December 2011 4:44 PM
To: SAP Workflow Users' Group
Subject: Re: General Task Issue
Hello,
We have WFLOW ROLE set to X on our systems, it doesn't stop General
Task workitems going to all users.
regards
Rick Bakker
hanabi technology
On Wed, Dec 7, 2011 at 4:32 PM, <gautammaini at gmail.com> wrote:
> Hi,
>
> The settings as mentioned by Jocelyn are given on Page 422... The section explains how to handle rule resolution . But it says...
>
> "You can prevent this to a certain extent by configuring in table T77S0"
>
> "Certain extent" means ?
>
> Regards
> Gautam Maini
>
> Sent on my BlackBerry® from Vodafone
>
> -----Original Message-----
> From: sap-wug-request at mit.edu
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> Date: Tue, 06 Dec 2011 11:14:00
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> 1. RE: General Task Issue (Sue Doughty)
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> ----------------------------------------------------------------------
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> Message: 1
> Date: Tue, 6 Dec 2011 11:15:03 -0500
> From: Sue Doughty <Sue.Doughty at odfl.com>
> Subject: RE: General Task Issue
> To: "'SAP Workflow Users' Group'" <sap-wug at mit.edu>
> Message-ID:
> <F5C165E2173DE547A64CDB01BAA1204F1DE8621E61 at CORP-M-MB2.corp.odfl.com>
> Content-Type: text/plain; charset="us-ascii"
>
> I've been looking also and cannot find a note about it.
>
> Regards,
> Sue Doughty
> SAP Workflow Specialist
> Old Dominion Freight Line, Inc.
> Thomasville, NC
>
> ________________________________
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Ramki Maley
> Sent: Tuesday, December 06, 2011 11:05 AM
> To: SAP Workflow Users' Group
> Subject: Re: General Task Issue
>
> Anyone know which property/setting Jocelyn is referring to? I was not successful in finding an OSS note.
>
> Thanks,
> Ramki.
>
> On 12/5/11 5:40 PM, Dart, Jocelyn wrote:
> Hi Sanjay,
> Also please consult the SAP Notes ... there is a setting in table T77S0 (one of the WFLOW settings) that automatically prevents this problem if the agent assignment is via a rule.
> What it does is leave the work item without an agent and the administrator can then find these using transaction SWI2_ADM1.
> Regards
> Jocelyn
>
> From: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu> [mailto:sap-wug-bounces at mit.edu] On Behalf Of Rick Bakker
> Sent: Tuesday, 6 December 2011 7:29 AM
> To: SAP Workflow Users' Group
> Subject: Re: General Task Issue
>
> Hello,
>
> Usually you would program the agent determination method to return an error if it can't find an agent.
> You should also set up the system to automatically email the wf admin when there is a workflow error.
>
> regards
> Rick Bakker
> hanabi technology
> On Tue, Dec 6, 2011 at 12:25 AM, Nat 4 Govender <ngovender4 at toyota.co.za<mailto:ngovender4 at toyota.co.za>> wrote:
>
> Hi Sanjay,
>
>
> Now my questions ...
> 1. How we can stop to broadcast the workflow to all sap users when no user found ?
> 2. What is the best way to handle the no user situation for "General Task"
> 3. How we can be notified that workflow is unable to determine the agent ?
>
>
> Perform the agent determination prior to the dialog step and then check if there is an agent.
> If there is none then it should route to your workflow administrator to determine why no agent was found and then fix if possible and restart the agent determination process.
>
>
>
>
>
> Regards
> Nat Govender
> Toyota South Africa
> IT - SAP Workflow
> Internal Ext. : 32645
> Direct Line : +27 031 910 2645<tel:%2B27%20031%20910%202645>
> Fax : 086 607 0414
> E-mail : ngovender4 at toyota.co.za<mailto:ngovender4 at toyota.co.za>
>
> If you tell the truth, you don't have to remember anything.
>
>
> Sanjay9 P <sanjay9.p at tcs.com<mailto:sanjay9.p at tcs.com>>
> Sent by: sap-wug-bounces at mit.edu<mailto:sap-wug-bounces at mit.edu>
>
> 2011/12/05 03:14 PM
> Please respond to
> "SAP Workflow Users' Group" <sap-wug at mit.edu<mailto:sap-wug at mit.edu>>
>
>
> To
>
> "SAP Workflow Users' Group" <sap-wug at mit.edu<mailto:sap-wug at mit.edu>>
>
> cc
>
> "SAP Workflow Users' Group" <sap-wug at mit.edu<mailto:sap-wug at mit.edu>>
>
> Subject
>
> General Task Issue
>
>
>
>
>
>
>
>
>
>
>
>
> Hi Experts,
>
> I am using "General Task" attribute of Task Properties. Its working fine but it creates an embarrassing situation in PROD.
> If no agent found then this task is broadcasted to all sap users which must not be. A custom method is used to determine the responsible agents.
>
> Now my questions ...
> 1. How we can stop to broadcast the workflow to all sap users when no user found ?
> 2. What is the best way to handle the no user situation for "General Task"
> 3. How we can be notified that workflow is unable to determine the agent ?
>
> Probable Solution :
> For Question 1:
> I have changed the workflow design. If no user found the workflow will bypass the dialog step.
> Is there any better solution ?
>
> We can not make "General Forwarding Allowed" as we need to maintained possible agents at task level.
>
>
> Thanks and regards,
> SNJY
>
>
> Sanjay Pal
> SAP Workflow Consultant
> Tata Consultancy Services
> Mailto: sanjay9.p at tcs.com<mailto:sanjay9.p at tcs.com>
> Website: http://www.tcs.com<http://www.tcs.com/>
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