Dynamic sender in extended notifications - possible?

[Hilsbos, Margaret A]

Thanks Mike, your answer tells me exactly what I was looking for. I agree with you about the system-generated vs. 'real person' thing. But I like to have a backup plan in case I need to pick my battles. :)

Margaret

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Mike Pokraka
Sent: Wednesday, August 10, 2011 12:06 PM
To: SAP Workflow Users' Group
Subject: RE: Dynamic sender in extended notifications - possible?

Hi Margaret,

I would be very wary to use a 'real' sender in first place. It's
misleading and I can't think of a reason to disguise the fact that a mail
is system generated - quite the opposite in fact as I always make a point
of emphasizing this!

In extended notifications you can configure the deliverer. Not available
in SWNADMIN, so you'll have to use SWNCONFIG. Create a custom delivery
type and override the default CL_SWN_DELIVERER_BCS with your own. I notice
it's not declared as final so you could even create a subtype. In here you
can play to your heart's content. The tricky bit is figuring out where
stuff comes from and tying everything together.

Have fun,
Mike

On Wed, August 10, 2011 3:44 pm, Hilsbos, Margaret A wrote:
> Hi Mike,
>
> Thanks for the suggestion. Let's assume for the moment that my users are
> inflexible. They want to see the emails in Outlook coming from a real
> person, not 'whatever system'.  Also assume I have good ABAP skills. In
> that case, can you give me an idea where you would start with a custom
> hack?  (I know I could suppress the task in extended notifications, and
> send custom email with CL_BCS from a parallel workflow step. But I think
> you mean something else, that would still use the extended notifications
> job.)
>
> Thanks,
>
> Margaret
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of Mike Pokraka
> Sent: Wednesday, August 10, 2011 10:28 AM
> To: SAP Workflow Users' Group
> Subject: Re: Dynamic sender in extended notifications - possible?
>
> Hi Margaret,
>
> Not by standard means, but a simple workarounds could be to change the
> text, e.g. "Approve TNFD 1234 from Jeff White"
>
> Otherwise Extended Notifications is certainly flexible enough so that you
> can custom-hack it, but it's a bit of a job requiring good ABAP skills.
>
> Regards,
> Mike
>
> On Wed, August 10, 2011 2:56 pm, Hilsbos, Margaret A wrote:
>> Hi WUGers,
>>
>> I have a requirement where it is important that that the notification
>> email shows a real person as sender (e.g., 'Mike Jones') rather than a
>> generic sender like 'Workflow System'. (The 'real person' in this case
>> would be determined based on information in the object.)
>>
>> Is it possible to achieve this with extended notifications? I think it
>> isn't, but I'm hoping I'm wrong and someone can show me the way.  I am
>> aware that the sender name can be configured to a different static value
>> in General Settings,  as in 'Alert System' instead of "Workflow System';
>> but can it be dynamically determined based on instance data, such as a
>> container element?
>>
>> Thanks for any advice you can give!
>>
>> Margaret Hilsbos
>> Business Systems Analyst, Corporate IT
>> Day & Zimmermann<http://www.dayzim.com/>
>> (215) 299-5630
>>
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