Background Workflow steps taking many hours to execute

[Rick Bakker]

Carolyn,

I would reschedule it to run every 20 mins, which is the default. Then
your users won't complain so much!
I can't say I've ever seen a temporary error that wasn't a lock. I
would try looking in the workflow log via various views (technical
etc) and if that doesn't help try looking in the tables. Not sure
where this is stored, maybe SWWLOGHIST?

How to avoid the locks, that's not easily answered. It depends on a
lot of things. What is the step actually doing?

regards
Rick Bakker
hanabi technology

On Sat, Nov 13, 2010 at 10:25 AM, Carolyn A Fuller <fuller at mit.edu> wrote:
> Rick,
> RSWWERRE is scheduled to run every hour and half:
> 14:10:05
> 15:40:05
> 17:10:05
> The step in question was just attempting to send email. What errors could
> have been encountered that RSWWERRE would have cleared up? Is there anyway
> for us to trace what the errors are?
> Thank you so much for your help.
> Carolyn
> On Nov 12, 2010, at 6:11 PM, Rick Bakker wrote:
>
> Carolyn,
>
> You can usually tell from the step history that there's been a
> temporary error (e.g. locking) by the presence of yellow triangles.
>
> I don't see them here but note that it does have RSWWERRE in there -
> that's the workflow error job that would resolve temporary errors.
> Usually it tries every 20 mins for 3 times = the 1 hour delay you saw.
> Look in SM37 to see how often that job runs.
>
> regards
> Rick Bakker
> hanabi technology
>
> On Sat, Nov 13, 2010 at 10:04 AM, Carolyn A Fuller <fuller at mit.edu> wrote:
>
> Rick,
>
> I don't see anything in the step history that indicates errors. I'm
>
> attaching a snap shot of the step history. Am I missing something?
>
> Carolyn
>
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> ---
>
> Carolyn Fuller
>
> Senior Analyst/ Programmer
>
> Information Services and Technology
>
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