General Substitution is Active but Not Working

Fri May 28 03:22:18 EDT 2010

Dear Ali,

I second by the opinions of Martin & Susan & thus I would also like to
suggest you to please check with the substitute user if he/she is able to
see the workitem in inbox or not.

Sometimes if user is having multiple pending workitems in inbox then the
ones which he/she is receiving as substitution will be there at the bottom
of the list. Just ask your user to sort the list by "Substitution" field &
thus the ones with values in that field will come on top.

Try this, I am sure this should work.

On Thu, May 27, 2010 at 3:23 PM, Ali Husain <mr_mago40 at hotmail.com> wrote:

>
> Hello Shaurya,
>
> I'm checking that in the workflow log under agents. Also, the original user
> reported that she's still getting the work items and the substitute reported
> that he's not. I also confirmed that through SWI5.
>
>
>
> > From: sap-wug-request at mit.edu
> > Subject: SAP-WUG Digest, Vol 66, Issue 74
>
> > To: sap-wug at mit.edu
> > Date: Thu, 27 May 2010 08:13:17 -0400
>
> >
> > Send SAP-WUG mailing list submissions to
> > sap-wug at mit.edu
> >
> > To subscribe or unsubscribe via the World Wide Web, visit
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > or, via email, send a message with subject or body 'help' to
> > sap-wug-request at mit.edu
> >
> > You can reach the person managing the list at
> > sap-wug-owner at mit.edu
> >
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of SAP-WUG digest..."
> >
> >
> > Today's Topics:
> >
> > 1. RE: General Substitution is Active but Not Working (Ali Husain)
> > 2. Re: General Substitution is Active but Not Working (Shaurya Jain)
> >
> >
> > ----------------------------------------------------------------------
> >
> > Message: 1
> > Date: Thu, 27 May 2010 12:03:42 +0000
>
> > From: Ali Husain <mr_mago40 at hotmail.com>
> > Subject: RE: General Substitution is Active but Not Working
> > To: SAP WUG <sap-wug at mit.edu>
> > Message-ID: <BAY130-W37D2DC325B6CB76668E678FEA0 at phx.gbl>
>
> > Content-Type: text/plain; charset="iso-8859-1"
> >
> >
> >
> > Hello Morris,
> >
> > No there are no excluded agents.
> >
> > Thanks
> > Ali
> >
> >
> > > From: sap-wug-request at mit.edu
> > > Subject: SAP-WUG Digest, Vol 66, Issue 73
> > > To: sap-wug at mit.edu
> > > Date: Thu, 27 May 2010 07:52:13 -0400
> > >
> > > Send SAP-WUG mailing list submissions to
> > > sap-wug at mit.edu
> > >
> > > To subscribe or unsubscribe via the World Wide Web, visit
> > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > > or, via email, send a message with subject or body 'help' to
> > > sap-wug-request at mit.edu
> > >
> > > You can reach the person managing the list at
> > > sap-wug-owner at mit.edu
> > >
> > > When replying, please edit your Subject line so it is more specific
> > > than "Re: Contents of SAP-WUG digest..."
> > >
> > >
> > > Today's Topics:
> > >
> > > 1. Re: Approvers in Workflow (Rob Roy Pulikal)
> > > 2. Workflow History (srinivas)
> > > 3. General Substitution is Active but Not Working (Ali Husain)
> > > 4. RE: Workflow History (Alon Raskin)
> > > 5. RE: General Substitution is Active but Not Working (Morris, Eddie)
> > >
> > >
> > > ----------------------------------------------------------------------
> > >
> > > Message: 1
> > > Date: Wed, 26 May 2010 16:48:17 +0000 (GMT)
> > > From: Rob Roy Pulikal <roypulikal at yahoo.co.uk>
> > > Subject: Re: Approvers in Workflow
> > > To: sap-wug at mit.edu
> > > Message-ID: <558631.21607.qm at web29009.mail.ird.yahoo.com>
> > > Content-Type: text/plain; charset="utf-8"
> > >
> > > Shai Eyal,
> > > Thank you for the reply. I intend to use a ztable for users with cost
> centers and their managers.
> > > Would it progress through the WF if I put it to 1 or do I have to go
> for the user exit
> > >
> > > Mike
> > >
> > >
> > >
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100526/1ad873e3/attachment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 2
> > > Date: Thu, 27 May 2010 15:52:51 +0530
> > > From: srinivas <ootasrinivasreddy at gmail.com>
> > > Subject: Workflow History
> > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > Message-ID:
> > > <AANLkTikALW44sAjyU65FGMkdDuXVrD0goDn8ikpOPHYu at mail.gmail.com>
> > > Content-Type: text/plain; charset="iso-8859-1"
> > >
> > > Hi Experts,
> > >
> > > I have a requirement where I need to get the history of the Workflow
> like
> > > how many steps involved??Who are the approvers??Date on which workitem
> was
> > > approved??.Is there any function module or tables to get this
> done.Thanks in
> > > advance.
> > >
> > > --
> > > Thanks and Regards
> > > Srini..
> > > SAP Technical Consultant
> > > srinivasa.reddy.oota at sap.com
> > > +919886760677
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/18a72b74/attachment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 3
> > > Date: Thu, 27 May 2010 11:12:42 +0000
> > > From: Ali Husain <mr_mago40 at hotmail.com>
> > > Subject: General Substitution is Active but Not Working
> > > To: SAP WUG <sap-wug at mit.edu>
> > > Message-ID: <BAY130-W10E10B404CFFEC155A627A8FEA0 at phx.gbl>
> > > Content-Type: text/plain; charset="iso-8859-1"
> > >
> > >
> > >
> > > Hello WF experts,
> > >
> > > A user has specified another user to be his substitute. It was general
> substitution and it is active for the specified period. However, new work
> items still go to the original user and not the substitute. I've checked
> table hrus_d2, and it has an entry for that substitution and it is active in
> the system. The task is a general one so nothing to do with possible agents.
> I've also refreshed the buffer several times. I'm not sure why the
> substitution is not working. I never faced any problems with substitution
> before so not sure why it is happening now.
> > >
> > > Thanks a lot for the help.
> > > Ali
> > >
> > > _________________________________________________________________
> > > The New Busy is not the old busy. Search, chat and e-mail from your
> inbox.
> > >
> http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_3
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/089481c8/attachment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 4
> > > Date: Thu, 27 May 2010 07:39:20 -0400
> > > From: Alon Raskin <araskin at go3i.com>
> > > Subject: RE: Workflow History
> > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > Message-ID:
> > >
> <7DEF3CA60BA28D4484A482714C1AFA6D03A08EA54D at 3IExchange01.3I-Consulting.loc
> >
> > >
> > > Content-Type: text/plain; charset="us-ascii"
> > >
> > > I am not aware that there is one FM to do this (though that doesn't
> mean there isn't one). This is a WAPI called SAP_WAPI_DIALOG_PROTOCOL but it
> actually displays the Workflow Log which I get the following wont work for
> you. If that is true then just debug through it and find the 'bit' where it
> is actually getting all the data. My gut feel is that you will probably end
> up using several FMs to get what you want:
> > >
> > >
> > >
> > > Alon Raskin
> > > e: araskin at go3i.com<mailto:araskin at 3i-consulting.com>
> > >
> > > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf Of srinivas
> > > Sent: Thursday, May 27, 2010 5:23 AM
> > > To: SAP Workflow Users' Group
> > > Subject: Workflow History
> > >
> > > Hi Experts,
> > >
> > > I have a requirement where I need to get the history of the Workflow
> like how many steps involved??Who are the approvers??Date on which workitem
> was approved??.Is there any function module or tables to get this
> done.Thanks in advance.
> > >
> > > --
> > > Thanks and Regards
> > > Srini..
> > > SAP Technical Consultant
> > > srinivasa.reddy.oota at sap.com<mailto:srinivasa.reddy.oota at sap.com>
> > > +919886760677
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/3f40eebc/attachment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 5
> > > Date: Thu, 27 May 2010 13:52:08 +0200
> > > From: "Morris, Eddie" <eddie.morris at sap.com>
> > > Subject: RE: General Substitution is Active but Not Working
> > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > Message-ID:
> > > <19D98BBACEC5CE4187DFB55271CB960A0F149A2662 at DEWDFECCR08.wdf.sap.corp>
> > > Content-Type: text/plain; charset="us-ascii"
> > >
> > > Hi Ali,
> > >
> > > Is the substitute an excluded agent?
> > >
> > > Regards,
> > > Eddie
> > >
> > > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf Of Ali Husain
> > > Sent: 27 May 2010 12:13
> > > To: SAP WUG
> > > Subject: General Substitution is Active but Not Working
> > >
> > >
> > > Hello WF experts,
> > >
> > > A user has specified another user to be his substitute. It was general
> substitution and it is active for the specified period. However, new work
> items still go to the original user and not the substitute. I've checked
> table hrus_d2, and it has an entry for that substitution and it is active in
> the system. The task is a general one so nothing to do with possible agents.
> I've also refreshed the buffer several times. I'm not sure why the
> substitution is not working. I never faced any problems with substitution
> before so not sure why it is happening now.
> > >
> > > Thanks a lot for the help.
> > > Ali
> > > ________________________________
> > > The New Busy is not the old busy. Search, chat and e-mail from your
> inbox. Get started.<
> http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_3
> >
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/d153b007/attachment.htm
> > >
> > > ------------------------------
> > >
> > > _______________________________________________
> > > SAP-WUG mailing list
> > > SAP-WUG at mit.edu
> > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > >
> > >
> > > End of SAP-WUG Digest, Vol 66, Issue 73
> > > ***************************************
> >
> > _________________________________________________________________
> > Hotmail is redefining busy with tools for the New Busy. Get more from
> your inbox.
> >
> http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_2
>
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/1a3cc6b8/attachment-0001.htm
> >
> > ------------------------------
> >
> > Message: 2
> > Date: Thu, 27 May 2010 15:13:15 +0300
> > From: Shaurya Jain <jain.shaurya at gmail.com>
> > Subject: Re: General Substitution is Active but Not Working
>
> > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > Message-ID:
> > <AANLkTim10Od39wMyyV3B-Q0CRtCt39COULrcBb9pWrmM at mail.gmail.com>
>
> > Content-Type: text/plain; charset="iso-8859-1"
> >
> > Hello Ali,
> >
> > Where are you checking for the substitute receiving the workitem or not?
> >
> >
> > On Thu, May 27, 2010 at 3:03 PM, Ali Husain <mr_mago40 at hotmail.com>
> wrote:
> >
> > >
> > > Hello Morris,
> > >
> > > No there are no excluded agents.
> > >
> > > Thanks
> > > Ali
> > >
> > >
> > > > From: sap-wug-request at mit.edu
> > > > Subject: SAP-WUG Digest, Vol 66, Issue 73
> > >
> > > > To: sap-wug at mit.edu
> > > > Date: Thu, 27 May 2010 07:52:13 -0400
> > > >
> > > > Send SAP-WUG mailing list submissions to
> > > > sap-wug at mit.edu
> > > >
> > > > To subscribe or unsubscribe via the World Wide Web, visit
> > >
> > > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > > > or, via email, send a message with subject or body 'help' to
> > > > sap-wug-request at mit.edu
> > > >
> > > > You can reach the person managing the list at
> > > > sap-wug-owner at mit.edu
> > > >
> > > > When replying, please edit your Subject line so it is more specific
> > > > than "Re: Contents of SAP-WUG digest..."
> > > >
> > > >
> > > > Today's Topics:
> > > >
> > > > 1. Re: Approvers in Workflow (Rob Roy Pulikal)
> > > > 2. Workflow History (srinivas)
> > > > 3. General Substitution is Active but Not Working (Ali Husain)
> > > > 4. RE: Workflow History (Alon Raskin)
> > > > 5. RE: General Substitution is Active but Not Working (Morris, Eddie)
> > > >
> > > >
> > > >
> ----------------------------------------------------------------------
> > > >
> > > > Message: 1
> > > > Date: Wed, 26 May 2010 16:48:17 +0000 (GMT)
> > >
> > > > From: Rob Roy Pulikal <roypulikal at yahoo.co.uk>
> > > > Subject: Re: Approvers in Workflow
> > >
> > > > To: sap-wug at mit.edu
> > > > Message-ID: <558631.21607.qm at web29009.mail.ird.yahoo.com>
> > >
> > > > Content-Type: text/plain; charset="utf-8"
> > > >
> > > > Shai Eyal,
> > > > Thank you for the reply. I intend to use a ztable for users with cost
> > > centers and their managers.
> > > > Would it progress through the WF if I put it to 1 or do I have to go
> for
> > > the user exit
> > > >
> > > > Mike
> > > >
> > > >
> > > >
> > > > -------------- next part --------------
> > > > An HTML attachment was scrubbed...
> > > > URL:
> > >
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100526/1ad873e3/attachment-0001.htm
> > > >
> > > > ------------------------------
> > > >
> > > > Message: 2
> > > > Date: Thu, 27 May 2010 15:52:51 +0530
> > > > From: srinivas <ootasrinivasreddy at gmail.com>
> > > > Subject: Workflow History
> > >
> > > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > > Message-ID:
> > > > <AANLkTikALW44sAjyU65FGMkdDuXVrD0goDn8ikpOPHYu at mail.gmail.com>
> > >
> > > > Content-Type: text/plain; charset="iso-8859-1"
> > > >
> > > > Hi Experts,
> > > >
> > > > I have a requirement where I need to get the history of the Workflow
> like
> > > > how many steps involved??Who are the approvers??Date on which
> workitem
> > > was
> > > > approved??.Is there any function module or tables to get this
> done.Thanks
> > > in
> > > > advance.
> > > >
> > > > --
> > > > Thanks and Regards
> > > > Srini..
> > > > SAP Technical Consultant
> > > > srinivasa.reddy.oota at sap.com
> > > > +919886760677
> > >
> > > > -------------- next part --------------
> > > > An HTML attachment was scrubbed...
> > > > URL:
> > >
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/18a72b74/attachment-0001.htm
> > > >
> > > > ------------------------------
> > > >
> > > > Message: 3
> > > > Date: Thu, 27 May 2010 11:12:42 +0000
> > > > From: Ali Husain <mr_mago40 at hotmail.com>
> > >
> > > > Subject: General Substitution is Active but Not Working
> > > > To: SAP WUG <sap-wug at mit.edu>
> > > > Message-ID: <BAY130-W10E10B404CFFEC155A627A8FEA0 at phx.gbl>
> > >
> > > > Content-Type: text/plain; charset="iso-8859-1"
> > > >
> > > >
> > > >
> > > > Hello WF experts,
> > > >
> > > > A user has specified another user to be his substitute. It was
> general
> > > substitution and it is active for the specified period. However, new
> work
> > > items still go to the original user and not the substitute. I've
> checked
> > > table hrus_d2, and it has an entry for that substitution and it is
> active in
> > > the system. The task is a general one so nothing to do with possible
> agents.
> > > I've also refreshed the buffer several times. I'm not sure why the
> > > substitution is not working. I never faced any problems with
> substitution
> > > before so not sure why it is happening now.
> > > >
> > > > Thanks a lot for the help.
> > > > Ali
> > > >
> > > > _________________________________________________________________
> > > > The New Busy is not the old busy. Search, chat and e-mail from your
> > > inbox.
> > > >
> > >
> http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_3
> > >
> > > > -------------- next part --------------
> > > > An HTML attachment was scrubbed...
> > > > URL:
> > >
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/089481c8/attachment-0001.htm
> > > >
> > > > ------------------------------
> > > >
> > > > Message: 4
> > > > Date: Thu, 27 May 2010 07:39:20 -0400
> > > > From: Alon Raskin <araskin at go3i.com>
> > > > Subject: RE: Workflow History
> > >
> > > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > > Message-ID:
> > > >
> > >
> <7DEF3CA60BA28D4484A482714C1AFA6D03A08EA54D at 3IExchange01.3I-Consulting.loc
> > > >
> > > >
> > > > Content-Type: text/plain; charset="us-ascii"
> > > >
> > > > I am not aware that there is one FM to do this (though that doesn't
> mean
> > > there isn't one). This is a WAPI called SAP_WAPI_DIALOG_PROTOCOL but it
> > > actually displays the Workflow Log which I get the following wont work
> for
> > > you. If that is true then just debug through it and find the 'bit'
> where it
> > > is actually getting all the data. My gut feel is that you will probably
> end
> > > up using several FMs to get what you want:
> > > >
> > > >
> > > >
> > > > Alon Raskin
> > > > e: araskin at go3i.com<mailto:araskin at 3i-consulting.com>
> > > >
> > > > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf
> > > Of srinivas
> > > > Sent: Thursday, May 27, 2010 5:23 AM
> > >
> > > > To: SAP Workflow Users' Group
> > > > Subject: Workflow History
> > > >
> > > > Hi Experts,
> > > >
> > > > I have a requirement where I need to get the history of the Workflow
> like
> > > how many steps involved??Who are the approvers??Date on which workitem
> was
> > > approved??.Is there any function module or tables to get this
> done.Thanks in
> > > advance.
> > > >
> > > > --
> > > > Thanks and Regards
> > > > Srini..
> > > > SAP Technical Consultant
> > > > srinivasa.reddy.oota at sap.com<mailto:srinivasa.reddy.oota at sap.com>
> > > > +919886760677
> > >
> > > > -------------- next part --------------
> > > > An HTML attachment was scrubbed...
> > > > URL:
> > >
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/3f40eebc/attachment-0001.htm
> > > >
> > > > ------------------------------
> > > >
> > > > Message: 5
> > > > Date: Thu, 27 May 2010 13:52:08 +0200
> > > > From: "Morris, Eddie" <eddie.morris at sap.com>
> > > > Subject: RE: General Substitution is Active but Not Working
> > >
> > > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > > Message-ID:
> > > > <19D98BBACEC5CE4187DFB55271CB960A0F149A2662 at DEWDFECCR08.wdf.sap.corp
> >
> > > > Content-Type: text/plain; charset="us-ascii"
> > >
> > > >
> > > > Hi Ali,
> > > >
> > > > Is the substitute an excluded agent?
> > > >
> > > > Regards,
> > > > Eddie
> > > >
> > > > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
> Behalf
> > > Of Ali Husain
> > > > Sent: 27 May 2010 12:13
> > > > To: SAP WUG
> > > > Subject: General Substitution is Active but Not Working
> > > >
> > > >
> > > > Hello WF experts,
> > > >
> > > > A user has specified another user to be his substitute. It was
> general
> > > substitution and it is active for the specified period. However, new
> work
> > > items still go to the original user and not the substitute. I've
> checked
> > > table hrus_d2, and it has an entry for that substitution and it is
> active in
> > > the system. The task is a general one so nothing to do with possible
> agents.
> > > I've also refreshed the buffer several times. I'm not sure why the
> > > substitution is not working. I never faced any problems with
> substitution
> > > before so not sure why it is happening now.
> > > >
> > > > Thanks a lot for the help.
> > > > Ali
> > > > ________________________________
> > > > The New Busy is not the old busy. Search, chat and e-mail from your
> > > inbox. Get started.<
> > >
> http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_3
> > > >
> > >
> > > > -------------- next part --------------
> > > > An HTML attachment was scrubbed...
> > > > URL:
> > >
> http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/d153b007/attachment.htm
> > >
> > > >
> > > > ------------------------------
> > > >
> > > > _______________________________________________
> > > > SAP-WUG mailing list
> > > > SAP-WUG at mit.edu
> > > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > > >
> > > >
> > > > End of SAP-WUG Digest, Vol 66, Issue 73
> > > > ***************************************
> > >
> > > ------------------------------
> > > Hotmail is redefining busy with tools for the New Busy. Get more from
> your
> > > inbox. See how.<
> http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:WL:en-US:WM_HMP:042010_2
> >
>
> > >
> > > _______________________________________________
> > > SAP-WUG mailing list
> > > SAP-WUG at mit.edu
> > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > >
> > >
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> > Shaurya Jain
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> > End of SAP-WUG Digest, Vol 66, Issue 74
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-- 
Regards,
Shaurya Jain
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