General Substitution is Active but Not Working

Thu May 27 16:37:39 EDT 2010

Hi Ali,

Just to confirm, when you say the substitute is 'active' - you mean that
there is an 'X' in HRUS_D2, as shown below, correct?

You should check with the substitute, as Martin suggests.  The workflow log
will not show the substitute, neither will SWI5, but the substitute will see
it in their inbox.  I just set up a test to confirm this.

Good luck,

Sue

----

Susan R. Keohan

SAP Workflow Specialist

Enterprise Applications

Information Services Department

MIT Lincoln Laboratory

244 Wood Street, LI-200

Lexington, MA. 02420

781-981-3561

keohan at LL.MIT.EDU

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Jackson, Martin
Sent: Thursday, May 27, 2010 8:59 AM
To: SAP Workflow Users' Group
Subject: RE: General Substitution is Active but Not Working

Hi Ali,

I don't think the workflow log will show the substitutes under the agents,
only the original agent of the task is displayed.  Even with a substitute
set up the original agent will still receive the work item.  The substitute
may be able to see the task in their worklist, can you confirm this with the
substitute user to see if they can see it.

Regards

Martin 

  _____  

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of
Ali Husain
Sent: 27 May 2010 13:24
To: SAP WUG
Subject: Re: General Substitution is Active but Not Working

Hello Shaurya,

I'm checking that in the workflow log under agents. Also, the original user
reported that she's still getting the work items and the substitute reported
that he's not. I also confirmed that through SWI5.

> From: sap-wug-request at mit.edu
> Subject: SAP-WUG Digest, Vol 66, Issue 74
> To: sap-wug at mit.edu
> Date: Thu, 27 May 2010 08:13:17 -0400
> 
> Send SAP-WUG mailing list submissions to
> sap-wug at mit.edu
> 
> To subscribe or unsubscribe via the World Wide Web, visit
> http://mailman.mit.edu/mailman/listinfo/sap-wug
> or, via email, send a message with subject or body 'help' to
> sap-wug-request at mit.edu
> 
> You can reach the person managing the list at
> sap-wug-owner at mit.edu
> 
> When replying, please edit your Subject line so it is more specific
> than "Re: Contents of SAP-WUG digest..."
> 
> 
> Today's Topics:
> 
> 1. RE: General Substitution is Active but Not Working (Ali Husain)
> 2. Re: General Substitution is Active but Not Working (Shaurya Jain)
> 
> 
> ----------------------------------------------------------------------
> 
> Message: 1
> Date: Thu, 27 May 2010 12:03:42 +0000
> From: Ali Husain <mr_mago40 at hotmail.com>
> Subject: RE: General Substitution is Active but Not Working
> To: SAP WUG <sap-wug at mit.edu>
> Message-ID: <BAY130-W37D2DC325B6CB76668E678FEA0 at phx.gbl>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> 
> 
> Hello Morris,
> 
> No there are no excluded agents. 
> 
> Thanks
> Ali
> 
> 
> > From: sap-wug-request at mit.edu
> > Subject: SAP-WUG Digest, Vol 66, Issue 73
> > To: sap-wug at mit.edu
> > Date: Thu, 27 May 2010 07:52:13 -0400
> > 
> > Send SAP-WUG mailing list submissions to
> > sap-wug at mit.edu
> > 
> > To subscribe or unsubscribe via the World Wide Web, visit
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > or, via email, send a message with subject or body 'help' to
> > sap-wug-request at mit.edu
> > 
> > You can reach the person managing the list at
> > sap-wug-owner at mit.edu
> > 
> > When replying, please edit your Subject line so it is more specific
> > than "Re: Contents of SAP-WUG digest..."
> > 
> > 
> > Today's Topics:
> > 
> > 1. Re: Approvers in Workflow (Rob Roy Pulikal)
> > 2. Workflow History (srinivas)
> > 3. General Substitution is Active but Not Working (Ali Husain)
> > 4. RE: Workflow History (Alon Raskin)
> > 5. RE: General Substitution is Active but Not Working (Morris, Eddie)
> > 
> > 
> > ----------------------------------------------------------------------
> > 
> > Message: 1
> > Date: Wed, 26 May 2010 16:48:17 +0000 (GMT)
> > From: Rob Roy Pulikal <roypulikal at yahoo.co.uk>
> > Subject: Re: Approvers in Workflow
> > To: sap-wug at mit.edu
> > Message-ID: <558631.21607.qm at web29009.mail.ird.yahoo.com>
> > Content-Type: text/plain; charset="utf-8"
> > 
> > Shai Eyal,
> > Thank you for the reply. I intend to use a ztable for users with cost
centers and their managers.
> > Would it progress through the WF if I put it to 1 or do I have to go for
the user exit
> > 
> > Mike
> > 
> > 
> > 
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100526/1ad873e3/attac
hment-0001.htm
> > 
> > ------------------------------
> > 
> > Message: 2
> > Date: Thu, 27 May 2010 15:52:51 +0530
> > From: srinivas <ootasrinivasreddy at gmail.com>
> > Subject: Workflow History
> > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > Message-ID:
> > <AANLkTikALW44sAjyU65FGMkdDuXVrD0goDn8ikpOPHYu at mail.gmail.com>
> > Content-Type: text/plain; charset="iso-8859-1"
> > 
> > Hi Experts,
> > 
> > I have a requirement where I need to get the history of the Workflow
like
> > how many steps involved??Who are the approvers??Date on which workitem
was
> > approved??.Is there any function module or tables to get this
done.Thanks in
> > advance.
> > 
> > -- 
> > Thanks and Regards
> > Srini..
> > SAP Technical Consultant
> > srinivasa.reddy.oota at sap.com
> > +919886760677
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/18a72b74/attac
hment-0001.htm
> > 
> > ------------------------------
> > 
> > Message: 3
> > Date: Thu, 27 May 2010 11:12:42 +0000
> > From: Ali Husain <mr_mago40 at hotmail.com>
> > Subject: General Substitution is Active but Not Working
> > To: SAP WUG <sap-wug at mit.edu>
> > Message-ID: <BAY130-W10E10B404CFFEC155A627A8FEA0 at phx.gbl>
> > Content-Type: text/plain; charset="iso-8859-1"
> > 
> > 
> > 
> > Hello WF experts,
> > 
> > A user has specified another user to be his substitute. It was general
substitution and it is active for the specified period. However, new work
items still go to the original user and not the substitute. I've checked
table hrus_d2, and it has an entry for that substitution and it is active in
the system. The task is a general one so nothing to do with possible agents.
I've also refreshed the buffer several times. I'm not sure why the
substitution is not working. I never faced any problems with substitution
before so not sure why it is happening now.
> > 
> > Thanks a lot for the help.
> > Ali
> > 
> > _________________________________________________________________
> > The New Busy is not the old busy. Search, chat and e-mail from your
inbox.
> >
http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:W
L:en-US:WM_HMP:042010_3
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/089481c8/attac
hment-0001.htm
> > 
> > ------------------------------
> > 
> > Message: 4
> > Date: Thu, 27 May 2010 07:39:20 -0400
> > From: Alon Raskin <araskin at go3i.com>
> > Subject: RE: Workflow History
> > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > Message-ID:
> >
<7DEF3CA60BA28D4484A482714C1AFA6D03A08EA54D at 3IExchange01.3I-Consulting.loc>
> > 
> > Content-Type: text/plain; charset="us-ascii"
> > 
> > I am not aware that there is one FM to do this (though that doesn't mean
there isn't one). This is a WAPI called SAP_WAPI_DIALOG_PROTOCOL but it
actually displays the Workflow Log which I get the following wont work for
you. If that is true then just debug through it and find the 'bit' where it
is actually getting all the data. My gut feel is that you will probably end
up using several FMs to get what you want:
> > 
> > 
> > 
> > Alon Raskin
> > e: araskin at go3i.com<mailto:araskin at 3i-consulting.com>
> > 
> > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of srinivas
> > Sent: Thursday, May 27, 2010 5:23 AM
> > To: SAP Workflow Users' Group
> > Subject: Workflow History
> > 
> > Hi Experts,
> > 
> > I have a requirement where I need to get the history of the Workflow
like how many steps involved??Who are the approvers??Date on which workitem
was approved??.Is there any function module or tables to get this
done.Thanks in advance.
> > 
> > --
> > Thanks and Regards
> > Srini..
> > SAP Technical Consultant
> > srinivasa.reddy.oota at sap.com<mailto:srinivasa.reddy.oota at sap.com>
> > +919886760677
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/3f40eebc/attac
hment-0001.htm
> > 
> > ------------------------------
> > 
> > Message: 5
> > Date: Thu, 27 May 2010 13:52:08 +0200
> > From: "Morris, Eddie" <eddie.morris at sap.com>
> > Subject: RE: General Substitution is Active but Not Working
> > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > Message-ID:
> > <19D98BBACEC5CE4187DFB55271CB960A0F149A2662 at DEWDFECCR08.wdf.sap.corp>
> > Content-Type: text/plain; charset="us-ascii"
> > 
> > Hi Ali,
> > 
> > Is the substitute an excluded agent?
> > 
> > Regards,
> > Eddie
> > 
> > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Ali Husain
> > Sent: 27 May 2010 12:13
> > To: SAP WUG
> > Subject: General Substitution is Active but Not Working
> > 
> > 
> > Hello WF experts,
> > 
> > A user has specified another user to be his substitute. It was general
substitution and it is active for the specified period. However, new work
items still go to the original user and not the substitute. I've checked
table hrus_d2, and it has an entry for that substitution and it is active in
the system. The task is a general one so nothing to do with possible agents.
I've also refreshed the buffer several times. I'm not sure why the
substitution is not working. I never faced any problems with substitution
before so not sure why it is happening now.
> > 
> > Thanks a lot for the help.
> > Ali
> > ________________________________
> > The New Busy is not the old busy. Search, chat and e-mail from your
inbox. Get
started.<http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLM
TAGL:ON:WL:en-US:WM_HMP:042010_3>
> > -------------- next part --------------
> > An HTML attachment was scrubbed...
> > URL:
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/d153b007/attac
hment.htm
> > 
> > ------------------------------
> > 
> > _______________________________________________
> > SAP-WUG mailing list
> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > 
> > 
> > End of SAP-WUG Digest, Vol 66, Issue 73
> > ***************************************
> 
> _________________________________________________________________
> Hotmail is redefining busy with tools for the New Busy. Get more from your
inbox.
>
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> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
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hment-0001.htm
> 
> ------------------------------
> 
> Message: 2
> Date: Thu, 27 May 2010 15:13:15 +0300
> From: Shaurya Jain <jain.shaurya at gmail.com>
> Subject: Re: General Substitution is Active but Not Working
> To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> Message-ID:
> <AANLkTim10Od39wMyyV3B-Q0CRtCt39COULrcBb9pWrmM at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> Hello Ali,
> 
> Where are you checking for the substitute receiving the workitem or not?
> 
> 
> On Thu, May 27, 2010 at 3:03 PM, Ali Husain <mr_mago40 at hotmail.com> wrote:
> 
> >
> > Hello Morris,
> >
> > No there are no excluded agents.
> >
> > Thanks
> > Ali
> >
> >
> > > From: sap-wug-request at mit.edu
> > > Subject: SAP-WUG Digest, Vol 66, Issue 73
> >
> > > To: sap-wug at mit.edu
> > > Date: Thu, 27 May 2010 07:52:13 -0400
> > >
> > > Send SAP-WUG mailing list submissions to
> > > sap-wug at mit.edu
> > >
> > > To subscribe or unsubscribe via the World Wide Web, visit
> >
> > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > > or, via email, send a message with subject or body 'help' to
> > > sap-wug-request at mit.edu
> > >
> > > You can reach the person managing the list at
> > > sap-wug-owner at mit.edu
> > >
> > > When replying, please edit your Subject line so it is more specific
> > > than "Re: Contents of SAP-WUG digest..."
> > >
> > >
> > > Today's Topics:
> > >
> > > 1. Re: Approvers in Workflow (Rob Roy Pulikal)
> > > 2. Workflow History (srinivas)
> > > 3. General Substitution is Active but Not Working (Ali Husain)
> > > 4. RE: Workflow History (Alon Raskin)
> > > 5. RE: General Substitution is Active but Not Working (Morris, Eddie)
> > >
> > >
> > > ----------------------------------------------------------------------
> > >
> > > Message: 1
> > > Date: Wed, 26 May 2010 16:48:17 +0000 (GMT)
> >
> > > From: Rob Roy Pulikal <roypulikal at yahoo.co.uk>
> > > Subject: Re: Approvers in Workflow
> >
> > > To: sap-wug at mit.edu
> > > Message-ID: <558631.21607.qm at web29009.mail.ird.yahoo.com>
> >
> > > Content-Type: text/plain; charset="utf-8"
> > >
> > > Shai Eyal,
> > > Thank you for the reply. I intend to use a ztable for users with cost
> > centers and their managers.
> > > Would it progress through the WF if I put it to 1 or do I have to go
for
> > the user exit
> > >
> > > Mike
> > >
> > >
> > >
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> >
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100526/1ad873e3/attac
hment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 2
> > > Date: Thu, 27 May 2010 15:52:51 +0530
> > > From: srinivas <ootasrinivasreddy at gmail.com>
> > > Subject: Workflow History
> >
> > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > Message-ID:
> > > <AANLkTikALW44sAjyU65FGMkdDuXVrD0goDn8ikpOPHYu at mail.gmail.com>
> >
> > > Content-Type: text/plain; charset="iso-8859-1"
> > >
> > > Hi Experts,
> > >
> > > I have a requirement where I need to get the history of the Workflow
like
> > > how many steps involved??Who are the approvers??Date on which workitem
> > was
> > > approved??.Is there any function module or tables to get this
done.Thanks
> > in
> > > advance.
> > >
> > > --
> > > Thanks and Regards
> > > Srini..
> > > SAP Technical Consultant
> > > srinivasa.reddy.oota at sap.com
> > > +919886760677
> >
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> >
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/18a72b74/attac
hment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 3
> > > Date: Thu, 27 May 2010 11:12:42 +0000
> > > From: Ali Husain <mr_mago40 at hotmail.com>
> >
> > > Subject: General Substitution is Active but Not Working
> > > To: SAP WUG <sap-wug at mit.edu>
> > > Message-ID: <BAY130-W10E10B404CFFEC155A627A8FEA0 at phx.gbl>
> >
> > > Content-Type: text/plain; charset="iso-8859-1"
> > >
> > >
> > >
> > > Hello WF experts,
> > >
> > > A user has specified another user to be his substitute. It was general
> > substitution and it is active for the specified period. However, new
work
> > items still go to the original user and not the substitute. I've checked
> > table hrus_d2, and it has an entry for that substitution and it is
active in
> > the system. The task is a general one so nothing to do with possible
agents.
> > I've also refreshed the buffer several times. I'm not sure why the
> > substitution is not working. I never faced any problems with
substitution
> > before so not sure why it is happening now.
> > >
> > > Thanks a lot for the help.
> > > Ali
> > >
> > > _________________________________________________________________
> > > The New Busy is not the old busy. Search, chat and e-mail from your
> > inbox.
> > >
> >
http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:W
L:en-US:WM_HMP:042010_3
> >
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> >
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/089481c8/attac
hment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 4
> > > Date: Thu, 27 May 2010 07:39:20 -0400
> > > From: Alon Raskin <araskin at go3i.com>
> > > Subject: RE: Workflow History
> >
> > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > Message-ID:
> > >
> >
<7DEF3CA60BA28D4484A482714C1AFA6D03A08EA54D at 3IExchange01.3I-Consulting.loc
> > >
> > >
> > > Content-Type: text/plain; charset="us-ascii"
> > >
> > > I am not aware that there is one FM to do this (though that doesn't
mean
> > there isn't one). This is a WAPI called SAP_WAPI_DIALOG_PROTOCOL but it
> > actually displays the Workflow Log which I get the following wont work
for
> > you. If that is true then just debug through it and find the 'bit' where
it
> > is actually getting all the data. My gut feel is that you will probably
end
> > up using several FMs to get what you want:
> > >
> > >
> > >
> > > Alon Raskin
> > > e: araskin at go3i.com<mailto:araskin at 3i-consulting.com>
> > >
> > > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
Behalf
> > Of srinivas
> > > Sent: Thursday, May 27, 2010 5:23 AM
> >
> > > To: SAP Workflow Users' Group
> > > Subject: Workflow History
> > >
> > > Hi Experts,
> > >
> > > I have a requirement where I need to get the history of the Workflow
like
> > how many steps involved??Who are the approvers??Date on which workitem
was
> > approved??.Is there any function module or tables to get this
done.Thanks in
> > advance.
> > >
> > > --
> > > Thanks and Regards
> > > Srini..
> > > SAP Technical Consultant
> > > srinivasa.reddy.oota at sap.com<mailto:srinivasa.reddy.oota at sap.com>
> > > +919886760677
> >
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> >
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/3f40eebc/attac
hment-0001.htm
> > >
> > > ------------------------------
> > >
> > > Message: 5
> > > Date: Thu, 27 May 2010 13:52:08 +0200
> > > From: "Morris, Eddie" <eddie.morris at sap.com>
> > > Subject: RE: General Substitution is Active but Not Working
> >
> > > To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> > > Message-ID:
> > > <19D98BBACEC5CE4187DFB55271CB960A0F149A2662 at DEWDFECCR08.wdf.sap.corp>
> > > Content-Type: text/plain; charset="us-ascii"
> >
> > >
> > > Hi Ali,
> > >
> > > Is the substitute an excluded agent?
> > >
> > > Regards,
> > > Eddie
> > >
> > > From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On
Behalf
> > Of Ali Husain
> > > Sent: 27 May 2010 12:13
> > > To: SAP WUG
> > > Subject: General Substitution is Active but Not Working
> > >
> > >
> > > Hello WF experts,
> > >
> > > A user has specified another user to be his substitute. It was general
> > substitution and it is active for the specified period. However, new
work
> > items still go to the original user and not the substitute. I've checked
> > table hrus_d2, and it has an entry for that substitution and it is
active in
> > the system. The task is a general one so nothing to do with possible
agents.
> > I've also refreshed the buffer several times. I'm not sure why the
> > substitution is not working. I never faced any problems with
substitution
> > before so not sure why it is happening now.
> > >
> > > Thanks a lot for the help.
> > > Ali
> > > ________________________________
> > > The New Busy is not the old busy. Search, chat and e-mail from your
> > inbox. Get started.<
> >
http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL:ON:W
L:en-US:WM_HMP:042010_3
> > >
> >
> > > -------------- next part --------------
> > > An HTML attachment was scrubbed...
> > > URL:
> >
http://mailman.mit.edu/pipermail/sap-wug/attachments/20100527/d153b007/attac
hment.htm
> >
> > >
> > > ------------------------------
> > >
> > > _______________________________________________
> > > SAP-WUG mailing list
> > > SAP-WUG at mit.edu
> > > http://mailman.mit.edu/mailman/listinfo/sap-wug
> > >
> > >
> > > End of SAP-WUG Digest, Vol 66, Issue 73
> > > ***************************************
> >
> > ------------------------------
> > Hotmail is redefining busy with tools for the New Busy. Get more from
your
> > inbox. See
how.<http://www.windowslive.com/campaign/thenewbusy?ocid=PID28326::T:WLMTAGL
:ON:WL:en-US:WM_HMP:042010_2>
> >
> > _______________________________________________
> > SAP-WUG mailing list
> > SAP-WUG at mit.edu
> > http://mailman.mit.edu/mailman/listinfo/sap-wug
> >
> >
> 
> 
> -- 
> Regards,
> Shaurya Jain
> -------------- next part --------------
> An HTML attachment was scrubbed...
> URL:
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hment.htm
> 
> ------------------------------
> 
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
> 
> 
> End of SAP-WUG Digest, Vol 66, Issue 74
> ***************************************

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information and is intended solely for the individual to whom it is
addressed. It may contain sensitive or protectively marked material and
should be handled accordingly. If this Email has been misdirected, please
notify the author or postmaster at buckscc.gov.uk immediately. If you are not
the intended recipient you must not disclose, distribute, copy, print or
rely on any of the information contained in it or attached, and all copies
must be deleted immediately. Whilst we take reasonable steps to try to
identify any software viruses, any attachments to this Email may
nevertheless contain viruses which our anti-virus software has failed to
identify. You should therefore carry out your own anti-virus checks before
opening any documents. Buckinghamshire County Council will not accept any
liability for damage caused by computer viruses emanating from any
attachment or other document supplied with this e-mail. All GCSx traffic may
be subject to recording and / or monitoring in accordance with relevant
legislation.

The views expressed in this email are not necessarily those of
Buckinghamshire County Council unless explicitly stated.

This footnote also confirms that this email has been swept for content and
for the presence of computer viruses.

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