Resolving responsibility rule

[Mike Pokraka]

Hi Carmen,

If it helps, SAP differentiates between 'blank' and 'not supplied'. A
field that is not supplied is not compared and will thus match any value.

This usually works fine at runtime when a field containing a blank value
is bound in, but when simulating the rule you probably did not enter
anything -> the rule simulation treats this as 'not supplied'. Put a space
into the rule simulation and it should behave as you expect.

Cheers,
Mike



On Tue, March 2, 2010 1:55 pm, Carmen Cheung wrote:
> Thanks Sheldon,
>
> That's exactly what I've found with the blank fields as wildcards. It just
> seemed a bit buggy to me. I'll take your advice on board.
>
> Cheers,
>
> Carmen
> ________________________________________
> From: sap-wug-bounces at mit.edu [sap-wug-bounces at mit.edu] On Behalf Of
> Sheldon Oxenberg [soxenber at csc.com]
> Sent: 02 March 2010 13:44
> To: SAP Workflow Users' Group
> Subject: Re: Resolving responsibility rule
>
> Hi Carmen,
>
> When you simulate with test data of Employee Group= 01 and Subgroup= 06,
> what test data are you using for the fields company code and personnel
> area?
>
> We find that if test data fields (e.g. company code and personnel area)
> are
> BLANK, then they match like they are '*'.  We prefill the BLANK fields
> with
> '...', and everything then works as required.
>
> Regards,
>
> SHELDON OXENBERG
> System Architect Principal Leader
> LMP Technical Architect, SAP Workflow
> CSC
>
>
>
>
>   From:       Carmen Cheung <Carmen.Cheung at hcl-axon.com>
>
>   To:         "sap-wug at mit.edu" <sap-wug at mit.edu>
>
>   Date:       03/02/2010 08:13 AM
>
>   Subject:    Resolving responsibility rule
>
>
>
>
>
>
> Hi there,
>
> I'm currently facing an issue resolving the users for our custom
> responsibility rule.
>
> I have one responsibility record, with all four elements populated with
> defined values
> Company Code: 1254
> Employee Group: 01
> Employee Subgroup: 06
> Personnel Area: 1254
>
> The second responsibility record only has Employee Group and Sub Group
> defined:
> Company Code: *
> Employee Group: 01
> Employee Subgroup: 06
> Personnel Area: *:
>
> The problem is, when I simulate the rule or run
> RH_RESOLVE_RESPONSIBILITIES
> with test data of Employee Group= 01 and Subgroup= 06, the agents assigned
> to both the records are returned even when neither the company code or
> personnel area equal 1254.
>
> I've played around with the priorities of the records but it still returns
> the same error.
>
> I'd really appreciate your advice on this one, it's probably a really
> simple answer.
>
> Many thanks,
>
> Carmen
>
>
>
>
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