Help How to reset the deadline on a forwarded workitem?

[Rick Bakker]

Hi Liz,

Thanks for the explanation. It could be that SAP doesn't allow the
resetting of a deadline-expired status on a workitem (WI_DH_STAT).
I wonder what would happen if you had a Requested End deadline on a
workitem, let it expire, and then set a Latest End deadline.

Maybe you could change your workflow to replace the workitem if it
expires with an unexpired one, and then set the deadline on that one
when it gets forwarded.
But then A could just let the workitem sit in his inbox forever.

I think Jocelyn has a good point - if a deadline can be reset then
it's not a deadline.

regards
Rick Bakker
Hanabi Technology


On Wed, Jul 7, 2010 at 9:54 PM, Halladay, Liz (Calgary)
<Liz_Halladay at nexeninc.com> wrote:
>
>  Rick,
>
> The scenario is that we have implemented modeled deadline monitoring for
> our invoice approvals.  After 7 & 14 days we want to remind the approver
> they have outstanding invoices to approve.  After 21 days, we want to
> notify their supervisor.
>
> So if user A receives an invoice to approve and after 9 days they decide
> to forward it to someone else.  If they choose to forward the invoice to
> user B after 9 days via right clicking on the workflow item in their SAP
> Inbox and selecting Forward, then user B gets the workitem but it is
> already passed the initial deadline of 7 days.  What we really need to
> happen on a Forward is that the current deadline is now null and void
> and User B gets the invoice with no pre-existing deadline.
>
> I hope that makes sense.
>
>
> Message: 1
> Date: Wed, 7 Jul 2010 06:21:23 +0800
> From: Rick Bakker <rbakker at gmail.com>
> Subject: Re: Help How to reset the deadline on a forwarded workitem?
> To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> Message-ID:
>        <AANLkTin4D3-e4niNWb2rEwtVrCj6fv5Pyp6fwO-xmJtW at mail.gmail.com>
> Content-Type: text/plain; charset=ISO-8859-1
>
> Hi Liz,
>
> You're resetting it after the deadline has passed? That may be a bit
> more tricky, it may have set a flag somewhere when that happened. I
> suppose creating a new workitem is out of the question? What's the
> scenario here?
>
> regards
> Rick Bakker
> Hanabi Technology
>
> On Wed, Jul 7, 2010 at 6:15 AM, Halladay, Liz (Calgary)
> <Liz_Halladay at nexeninc.com> wrote:
>>
>> ?Rick,
>>
>> Below is the code that I am using to update the deadline:
>>
>> w_deadline-wi_dattype = 'DE'. "Required End
>> w_deadline-wi_date = sy-datum.
>> w_deadline-wi_time = sy-uzeit + ( 10 * 60 ).
>>
>> APPEND w_deadline TO lt_deadline.
>> CALL FUNCTION 'SWW_WI_DEADLINES_CHANGE'
>> ?EXPORTING
>> ? ?wi_id ? ? ? ? ? ? ? = wi_id
>> ? ?do_commit ? ? ? ? ? = 'X'
>> ?TABLES
>> ? ?deadline_attributes = lt_deadline
>> ?EXCEPTIONS
>> ? ?no_authorization ? ?= 1
>> ? ?invalid_type ? ? ? ?= 2
>> ? ?update_failed ? ? ? = 3
>> ? ?invalid_status ? ? ?= 4
>> ? ?OTHERS ? ? ? ? ? ? ?= 5.
>>
>> IF sy-subrc <> 0.
>> ?MESSAGE ID sy-msgid TYPE sy-msgty NUMBER sy-msgno
>> ? ? ? ? ?WITH sy-msgv1 sy-msgv2 sy-msgv3 sy-msgv4.
>> ENDIF.
>>
>>
>> This does reset the workitem DesiredEndDate and DesiredEndTime,
> however
>> in the SAP Inbox the workitem is still displayed with a Deadline
> Already
>> Missed icon and the scrolling message "The following deadline was
> missed
>> Requested end". ?I thought that maybe after the background job
> RSwwDHEX
>> ran it would reset this, but it never seems to get rid of the icon and
>> this message. ?Even with me refreshing the inbox.
>>
>
>
>
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