Forward Workitem

[Mike Pokraka]

This is standard behaviour.
Forwarding means "I want YOU to do this".
What you're describing is more like "I want to add another agent to this
task"

Two very different concepts.
The first is available in the inbox, the second you will have to build
yourself.


On Tue, July 6, 2010 8:27 am, velsankar sundar wrote:
> Hi,
>     If i forward a workitem from SBWP. The workitem is getting disappeared
> from all the agents inbox.
> It is present only in the agents inbox to whom i have forwarded.
>
> What i know was , If i forward a workitem i think it will only disappear
> from the inbox of the agent who forwarded. Is it correct.
> But in my case it is disappearing from all the agents inbox.
>
>
>
> --
> Thanks & Regards,
> S.Velsankar
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