Why Workitem is lying in SWI1 instead of SBWP??

[Mike Gambier]

Hi,

 

Work Items don't 'move' from SWI1 to SBWP per se, so I think maybe you've confused yourself here. 

 

The status of the Work Item can sometimes 'hide' it from users Inboxes, e.g. WAITING (Deadline), but typically there's a good reason why an agent can't see a particular WI. And often it's something obvious if you go look...

 

By the sounds of it you're more concerned about the visibility and routing of the Work Item to any agents or perhaps to the specific agents you expected it to be routed to.

 

There are lots of ways to ascertain whether a Work Item should be visible to agents. Indeed, SWI1 gives you menu options to do this. I'd probably start there if I were you.

 

The underlying tables can also be helpful if you have the WI ID to hand (SWWORGTASK and SWWUSERWI).

 

If the Task is a General one it is probable that you've employed an Agent Determination Rule (PFAC) or some kind of restriction somehwere, perhaps at the node level in the WF Template, so that it isn't sent to everyone.

 

If you're trying to test the routing of a Work Item and want to 'see' it in your own SBWP session make sure you are listed as a possible agent yourself, i.e. ensure your HR Org Assignments or Task assignments are valid for the WI.

 

Mike GT

 


Subject: RE: Why Workitem is lying in SWI1 instead of SBWP??
Date: Wed, 6 Jan 2010 16:26:15 +0530
From: venkat.prasad at wipro.com
To: sap-wug at mit.edu; sap-wug at mit.edu



Hello Srinivas,
 
                           There could be scenarios where a Work Item is stuck in "STARTED" Status in SWI1 due to system issues. What you can do is, check the Workflow Definition and try to Complete the Work Item manually from SWI1.
 
 
Thanks,
Venkat Phani Prasad K



From: sap-wug-bounces at mit.edu on behalf of srinivas
Sent: Wed 1/6/2010 2:39 PM
To: SAP Workflow Users' Group
Subject: Re: Why Workitem is lying in SWI1 instead of SBWP??



Hi Akshay,
 
It is general task.
 


 
On Wed, Jan 6, 2010 at 2:25 PM, <akshay.bhagwat at wipro.com> wrote:




Pls check your agent assignments to task.
 
Regards,
 
Akshay Bhagwat
 

From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of srinivas
Sent: Wednesday, January 06, 2010 2:06 PM
To: SAP Workflow Users' Group
Subject: Why Workitem is lying in SWI1 instead of SBWP??



 

Hi Experts

 

Firstly a very happy new year 2010 to all of you and your families.

 

I have created a workflow template which will be triggered from an event material create.After the material is created as per the business process a workitem need to be generated to the level up manager.The probelm is the workitem getting generated but it is lying in SWI1 not moving to SBWP.Please let me know what needs to be done to move the workitem to SBWP??Thanks in advance.
-- 
SRINIVAS REDDY OOTA
SAP Technical Consultant
srinivas.oota at hp.com
+919246647077
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-- 
SRINIVAS REDDY OOTA
SAP Technical Consultant
GDAS
srinivas.oota at eds.com
srinivas.oota at hp.com
+919246647077

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