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Hi,<BR>
<BR>
Work Items don't 'move' from SWI1 to SBWP <EM>per se</EM>, so I think maybe you've confused yourself here. <BR>
<BR>
The status of the Work Item can sometimes 'hide' it from users Inboxes, e.g. WAITING (Deadline), but typically there's a good reason why an agent can't see a particular WI. And often it's something obvious if you go look...<BR>
<BR>
By the sounds of it you're more concerned about the visibility and routing of the Work Item to any agents or perhaps to the specific agents you expected it to be routed to.<BR>
<BR>
There are lots of ways to ascertain whether a Work Item should be visible to agents. Indeed, SWI1 gives you menu options to do this. I'd probably start there if I were you.<BR>
<BR>
The underlying tables can also be helpful if you have the WI ID to hand (SWWORGTASK and SWWUSERWI).<BR>
<BR>
If the Task is a General one it is probable that you've employed an Agent Determination Rule (PFAC) or some kind of restriction somehwere, perhaps at the node level in the WF Template, so that it isn't sent to everyone.<BR>
<BR>
If you're trying to test the routing of a Work Item and want to 'see' it in your own SBWP session make sure you are listed as a possible agent yourself, i.e. ensure your HR Org Assignments or Task assignments are valid for the WI.<BR>
<BR>
Mike GT<BR>
<BR>
<HR id=stopSpelling>
Subject: RE: Why Workitem is lying in SWI1 instead of SBWP??<BR>Date: Wed, 6 Jan 2010 16:26:15 +0530<BR>From: venkat.prasad@wipro.com<BR>To: sap-wug@mit.edu; sap-wug@mit.edu<BR><BR>
<DIV id=ecxidOWAReplyText78689 dir=ltr>
<DIV dir=ltr><FONT face="Californian FB" color=#000000 size=2>Hello Srinivas,</FONT></DIV>
<DIV dir=ltr><FONT face="Californian FB" size=2></FONT> </DIV>
<DIV dir=ltr><FONT face="Californian FB" size=2> There could be scenarios where a Work Item is stuck in "STARTED" Status in SWI1 due to system issues. What you can do is, check the Workflow Definition and try to Complete the Work Item manually from SWI1.</FONT></DIV>
<DIV dir=ltr><FONT face="Californian FB" size=2></FONT> </DIV>
<DIV dir=ltr><FONT face="Californian FB" size=2></FONT> </DIV>
<DIV dir=ltr><FONT face="Californian FB" size=2>Thanks,</FONT></DIV>
<DIV dir=ltr><FONT face="Californian FB" size=2>Venkat Phani Prasad K</FONT></DIV></DIV>
<DIV dir=ltr><BR>
<HR>
<FONT face=Tahoma size=2><B>From:</B> sap-wug-bounces@mit.edu on behalf of srinivas<BR><B>Sent:</B> Wed 1/6/2010 2:39 PM<BR><B>To:</B> SAP Workflow Users' Group<BR><B>Subject:</B> Re: Why Workitem is lying in SWI1 instead of SBWP??<BR></FONT><BR></DIV>
<DIV>
<DIV>Hi Akshay,</DIV>
<DIV> </DIV>
<DIV>It is general task.</DIV>
<DIV> </DIV>
<DIV><BR><BR> </DIV>
<DIV class=ecxgmail_quote>On Wed, Jan 6, 2010 at 2:25 PM, <SPAN dir=ltr><<A href="mailto:akshay.bhagwat@wipro.com">akshay.bhagwat@wipro.com</A>></SPAN> wrote:<BR>
<BLOCKQUOTE class=ecxgmail_quote style="PADDING-LEFT: 1ex; BORDER-LEFT: #ccc 1px solid">
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<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d">Pls check your agent assignments to task.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">Regards,</SPAN></P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue"></SPAN> </P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: blue">Akshay Bhagwat</SPAN><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN></P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d"></SPAN> </P>
<DIV style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=ecxMsoNormal><B><SPAN style="FONT-SIZE: 10pt">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt"> <A href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</A> [mailto:<A href="mailto:sap-wug-bounces@mit.edu">sap-wug-bounces@mit.edu</A>] <B>On Behalf Of </B>srinivas<BR><B>Sent:</B> Wednesday, January 06, 2010 2:06 PM<BR><B>To:</B> SAP Workflow Users' Group<BR><B>Subject:</B> Why Workitem is lying in SWI1 instead of SBWP??</SPAN></P></DIV>
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<DIV></DIV>
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<P class=ecxMsoNormal> </P>
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<P class=ecxMsoNormal>Hi Experts</P></DIV>
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<P class=ecxMsoNormal> </P></DIV>
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<P class=ecxMsoNormal>Firstly a very happy new year 2010 to all of you and your families.</P></DIV>
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<P class=ecxMsoNormal> </P></DIV>
<DIV>
<P class=ecxMsoNormal>I have created a workflow template which will be triggered from an event material create.After the material is created as per the business process a workitem need to be generated to the level up manager.The probelm is the workitem getting generated but it is lying in SWI1 not moving to SBWP.Please let me know what needs to be done to move the workitem to SBWP??Thanks in advance.<BR clear=all><BR>-- <BR>SRINIVAS REDDY OOTA<BR>SAP Technical Consultant<BR><A href="mailto:srinivas.oota@hp.com">srinivas.oota@hp.com</A><BR>+919246647077</P></DIV></DIV></DIV></DIV>
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