Purpose of SAP-WUG forum - and request for feedback

Tue Sep 22 08:27:37 EDT 2009

I wholeheartedly agree with David's statement. 

Thank you Sue.

I just wish there were more of these user groups.

Claude
-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of David Trant
Sent: September 20, 2009 9:27 AM
To: sap-wug at mit.edu
Subject: RE: Purpose of SAP-WUG forum - and request for feedback

I agree with keeping names.  In a subtle way, it may actually help
discourage abuse.  Plus, I think it's nice for members to be credited
for their many excellent contributions.

I'm sure I speak for all in adding a resounding ***Thank You!*** for all
your not-so-lowly hard work keeping this going.

David

________________________________

From: keohan at ll.mit.edu
To: sap-wug at mit.edu
Date: Fri, 18 Sep 2009 08:57:45 -0400
Subject: Purpose of SAP-WUG forum - and request for feedback

Good morning all,

It's come to my attention that a few troubling things have been
happening on the SAP-WUG list lately.

1)      Some folks contact other members outside of the forum for
'private' consulting

2)      Social Networking requests continue to be created - although for
the most part, we are successful in blocking these from being
distributed to the many forum members

3)      A number of posters will just send back responses saying 'issue
solved' without reciprocating the generosity of the community by sharing
*how* the issue was resolved

Re: #1 - I know there are many knowledgeable people on this forum who
generously and *publicly* share their expertise.  For this, we lesser
mortals are extremely grateful.

But if anyone thinks that a response on the forum from one of our
experts is license to contact them personally, outside of the forum, for
additional consulting, it shows a complete lack of understanding of two
things: the purpose of the forum as a whole, and respect for the
experts' time and effort.     While I am certainly not requesting that
nobody ever contact anybody outside of the forum - you may very well be
forming a *mutually* beneficial relationship with another forum member -
I think anyone who is asked for private consulting should feel free to
contact me, and I will remove repeat offenders from the list.

Experts who receive this type of contact should also feel free to
forward the private consulting request back to the list - with some
gentle words to the effect that 'We should share this problem with the
community'.

Re: #2 - This is a Forum - this is not a Giant Address Book.  Again, if
you form a mutually beneficial personal relationship with someone,
that's great.  We are all about networking.  But please *do use* due
caution when building your Facebook, LinkedIn, MySpace, etc.  There are
over 1000 members on this list; can you really claim that you have a
personal relationship with all of them?  

Re: #3 - This is also pretty high on my list of NO-NOs.  Honestly, if
you think enough of this group to post a question, and then you solve
the problem yourself, or one of the other members has helped show you
the light, the very least that can be done is to share *back* to the
group the details on *how* the issue was resolved, and what was helpful.
Again, it's a simple matter of respect and reciprocity.

Another question which has been raised is to change the SAP-WUG settings
so that email addresses will be hidden.  I am on the fence on this one.
On one hand, it would prohibit those who seek to use email addresses for
private consulting - they'd have no way to get those email addresses
going forward.  On the other hand, it is a huge shift in the way this
forum 'does business'.  So unless I hear strong voices from you, the
members I seek to serve, I will be leaving email addresses on the posts
for the time being.

Thanks for listening, absorbing, and applying these messages to your
SAP-WUG life.  

Lowly List Administrator,

Sue

----

Susan R. Keohan

SAP Workflow Specialist

Enterprise Applications

Information Services Department

MIT Lincoln Laboratory

244 Wood Street, LI-200

Lexington, MA. 02420

781-981-3561

keohan at LL.MIT.EDU

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