Workflow Approval from Outlook - Duet or other alternatives?

[Mike Pokraka]

Hi Ramki,

Approving without logging on is the easy bit. There's nothing stopping you
from implementing a web application that allows anonymous logon. You can
then generate links that ping this web app with the correct work item and
chosen decision.
The really hard part will be to make this secure and auditable, because
you need to devise ways that a forwarded mail will no longer work and/or
ensuring that the user who clicks the link is transferred to the system in
a way that cannot be forged. Possible, but a lot more research is needed
and cooperation amongst your outlook/notes people, your network
infrastructure & security guys and your SAP Basis folk. Not a small
undertaking.

Cheers,
Mike


On Wed, October 14, 2009 2:15 pm, Ramki Maley wrote:
> Thanks Marcia. It looks like the solution still involves logging on to
>   SAP. My client is looking at approving without having to logging on to
> SAP (the intent here is not to circumvent the licensing issues as
> recently discussed). I am aware of the Inbound email processing option.
> Wanted to know what other innovative solutions others may have come up
> with and lessons learned.
>
> Regards,
> Ramki.
>
> Magalhaes, Marcia wrote:
>> Hi Ramki,
>>
>> Since our users do not use the SAP Inbox we had to come up with an ABAP
>> approach to manage approvals using Outlook.  Our workflow sends a link
>> via email to the first approver which allows this person to access a
>> custom transaction that completes the required task.  That custom t-code
>> in turn sends another email the next approver and so on.  All done using
>> event calls, lots of code but no extra software and it works fine.  Hope
>> this helps.
>>
>>
>>
>> /Marcia Magalhaes/
>>
>> /SAP Programmer/Analyst/
>>
>> /Orange County Public Schools/
>>
>> /Orlando, Florida/
>>
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