Query/Clarification Regarding "Personal Substitution

[Ramu Nemurgommula]

Hi Shaurya,
 
I agree that in Workload analysis and Workflow log both user and substitute is shown at the same time in few cases
i.e. when the substitute reserves the workitem and replaces the workitem. You would have also seen other cases also, that depends on the action performed on the Workitem by the User and Substitute.
 
Once the Substitution is maintained the Workitems will appear automatically in Substitute Inbox as per the profile selected as a administrator this is how I know the workitem is reached the substitute.
I have not come across any report that shows Admin that workitem has received in Substitute Inbox or not. Please let us know if you come across or find solution for this.
 
Regards,
Ramu N
Consultant
Royal Court of Bahrain 
Kingdom of Bahrain
 
Message: 1
Date: Tue, 13 Oct 2009 11:07:10 +0300
From: Shaurya Jain <jain.shaurya at gmail.com>
Subject: Re: Query/Clarification Regarding "Personal Substitution
To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
Message-ID:
        <4f6198f00910130107h1c0a6a90q9ce970725164e22a at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Dear Ramu,

Thanks for ur inputs.

But here I would like to disagree with you because I have personally seen so
many cases in which the workitems appear in workload analysis & worklfow
log with user as well as pesonal substitute of that user at same time.

Well, in case, even if it (workitem not appearing in personal substitute's
workload analysis & workflow log) is some SAP functionality then there
should be a way by which a Workflow admin can trace that workitem & find
whether subtitute has received the workitem or not without actually looking
into subtitute's SAP Inbox (SBWP).


On Tue, Oct 13, 2009 at 10:14 AM, Ramu Nemurgommula
<ramun at intelligroup.com>wrote:

> Hi Shaurya,
>
> When Substitution is Maintained the Workitems of the Personnel Substitute
> of the User will not been shown in SWI5 until the Substitute performs an
> action on the workitem and workitem is not completed.
>
> When action is performed by substitute and workitem not completed
> 1. The workitem will be reserved by the Substitute
> 2. In SWI5 the workitem is shown in Substitute
> 3. Workflow log shows Substitute
>
> Regards,
> Ramu N
> Consultant
> Royal Court of Bahrain
> Kingdom of Bahrain
 


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