Deadline types

[David Cooper]

SAP workflow deadlines are designed as part of the human interaction.  As
such they are typically used to control when a work item is assigned to the
agent and how long the item remains assigned to the agent before the control
of the item returns to workflow.

 

SAP Deadline Types:

Example: Loan Contract processing, with 14 day cooling off period(Period in
which party to which loan is issued may cancel the contract without
penalties)

                    Loan Contract must be processed within 30 days from
contract being signed, or new contract must be issued and the process
restarted.

 

Requested Start

+ 14 days from workflow start

Result: workflow is not assigned to agent for processing until the deadline
is reached

 

Requested End "Deadline by which the processing of a work item should be
terminated."

+25 days from workflow start

Result: If the work item has not been completed by this date, the workflow
deadline triggered and control returns to workflow for processing of
deadline event.  Processing defined in workflow definition.  Can be used to
escalate processing or remind people that a work item is coming due for
completion.

 

Latest Start "Latest date or time for the recipients of a work item to have
started processing it."

+20 days from workflow start.

Result: If the work item has not been started by this date, the workflow
deadline is triggered and control returns to workflow for processing of
deadline event.

 

Latest End "Point in time for the latest end of processing of a work item."

+30 days from workflow start

Result: If the work item has not been completed by this date, the workflow
deadline is triggered and control returns to workflow for processing.

 

For further help refer to
http://help.sap.com/saphelp_47x200/helpdata/en/a6/9bacab5f2c11d194a40000e82d
ec10/frameset.htm

 

 

 

Regards

David Cooper

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