Reporting on Who Tasks Were Routed To and Who Reserved Them
Schumacher, Margaret
mschumacher at teleflexmedical.com
Mon Jul 13 09:11:13 EDT 2009
Mike,
Some functions you might want to use if you don't find an existing
report are
RH_MULTIPLE_OBJ_WI_SELECT
SAP_WAPI_WORKITEMS_BY_TASK
SAP_WAPI_GET_WI_AGENTS
SAP_WAPI_READ_CONTAINER
SWI_DURATION_DETERMINE
I had to also account for when the user forwarded the task to someone
else by reading the table swwloghist looking for method SWW_WI_FORWARD
and using that as the starting time for computing how long it took the
user to execute. (Yes I know we shouldn't read the tables directly but
sometimes it's faster then searching for a function).
If you have time zone issues I suggest using
CONVERT TIME STAMP swwloghist-timestamp
TIME ZONE sy-zonlo
INTO DATE p_rec-wi_cd
TIME p_rec-wi_ct.
Regards
Margaret Schumacher
SAP Technical Team
Application Solutions & Delivery
Teleflex Medical
2917 Weck Drive
RTP, NC 27709
Phone: 919 361-3945
________________________________
From: Michael McInerney [mailto:michaelm at duke.edu]
Sent: Friday, July 10, 2009 3:57 PM
To: sap-wug at mit.edu
Subject: Reporting on Who Tasks Were Routed To and Who Reserved Them
We have a need to do some reporting on workflows in a manner which I
would think would be a somewhat universal requirement.
Custom Workflow X has a number of steps, including dialog steps which
are routed to agents for action.
The dialog steps gets assigned to a group of typically 2 or 3 agents for
resolution.
One of the agents will (eventually) reserve and complete the step. The
process continues...
Is there a canned report that might, show me all instances of Workflow
X that are STARTED and have the following info available in its layout
Workflow ID
Date Started
Elapsed (ie Today - Sate Started)
Task ID
Date Started
Elasped
List of Agents
Reserving Agent (if reserved)
Date Reserved
Elapsed
Thanks... ...Mike
Michael K. McInerney
Duke University Office of Information Technology
334 Blackwell Street, Suite 1103, Durham, NC 27701
(919)684-5371 michaelm at duke.edu
<mailto:michaelm at duke.edu>
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