Reporting on Who Tasks Were Routed To and Who Reserved Them

[Michael McInerney]

We have a need to do some reporting  on workflows in a manner which I would think would be a somewhat universal requirement.

 

Custom Workflow X has a number of steps, including dialog steps which are routed to agents for action.

The dialog steps gets assigned to a group of typically 2 or 3 agents for resolution.

One of the agents will (eventually) reserve and complete the step.  The process continues.

 

Is there a canned report that might, show me all instances of  Workflow X that are STARTED and have the following info available in its layout

 

Workflow ID

Date Started   

Elapsed (ie  Today - Sate Started)

 

Task ID

Date Started

Elasped 

List of Agents

 

Reserving Agent (if reserved)

Date Reserved

Elapsed

 

Thanks.   .Mike 

 

 

 

 

 



 

 

Michael K. McInerney
Duke University        Office of Information Technology
334 Blackwell Street, Suite 1103, Durham, NC 27701
(919)684-5371                           michaelm at duke.edu <mailto:michaelm at duke.edu> 

 

 

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://mailman.mit.edu/pipermail/sap-wug/attachments/20090710/3751526b/attachment.htm
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image002.jpg
Type: image/jpeg
Size: 4886 bytes
Desc: not available
Url : http://mailman.mit.edu/pipermail/sap-wug/attachments/20090710/3751526b/attachment.jpg