Reporting on Who Tasks Were Routed To and Who Reserved Them
Michael McInerney
michaelm at duke.edu
Fri Jul 10 15:57:25 EDT 2009
We have a need to do some reporting on workflows in a manner which I would think would be a somewhat universal requirement.
Custom Workflow X has a number of steps, including dialog steps which are routed to agents for action.
The dialog steps gets assigned to a group of typically 2 or 3 agents for resolution.
One of the agents will (eventually) reserve and complete the step. The process continues.
Is there a canned report that might, show me all instances of Workflow X that are STARTED and have the following info available in its layout
Workflow ID
Date Started
Elapsed (ie Today - Sate Started)
Task ID
Date Started
Elasped
List of Agents
Reserving Agent (if reserved)
Date Reserved
Elapsed
Thanks. .Mike
Michael K. McInerney
Duke University Office of Information Technology
334 Blackwell Street, Suite 1103, Durham, NC 27701
(919)684-5371 michaelm at duke.edu <mailto:michaelm at duke.edu>
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