Delete unneeded work items from Production

[Florin Wach]

I may add, that you can only archive work items with status COMPLETED or CANCELLED. Work items with that status don't appear in any inboxes.


-------- Original-Nachricht --------
> Datum: Wed, 4 Feb 2009 01:35:20 -0800 (PST)
> Von: Shai Eyal <shai.eyal at yahoo.com>
> An: sap-wug at mit.edu
> Betreff: Re: Delete unneeded work items from Production

> Dear Gavin,
> 
> As far as I can tell you have two options:
> 	1. Archive - recommended if the business requires such (medical sector,
> insurance, etc.) or if you think you'll ever look into it.
> 	2. Delete - using t.code SWWL - BE CAREFUL with this t.code.
> Good luck.
> 
>  
> Regards,
> Shai Eyal
> SAP Logistics senior consultant
> SAP Workflow specialist
> http://www.linkedin.com/in/shaieyal
> Mobile: 972-52-5816633
> 
> ------------------------------
> 
> Message: 2
> Date: Wed, 4 Feb 2009 09:41:34 +0800
> From: Gavin Mooney <gavinmooney at gmail.com>
> Subject: Delete unneeded work items from Production
> To: "SAP Workflow Users' Group" <sap-wug at mit.edu>
> Message-ID:
>     <7a545e270902031741m4bc6ee79veb012623afb5381b at mail.gmail.com>
> Content-Type: text/plain; charset="iso-8859-1"
> 
> Hi all,
> 
> At a client that has been live for a year there are a number of work items
> (thousands) that have accumulated in inboxes because although they were
> routed to agents, often the problem was corrected without executing the
> workitem. The work items are therefore no longer necessary.
> 
> Of course correcting the problem outside workflow goes against the work
> flow
> principles and means that there is no audit trail, etc. but the point is
> that they now have all these unncessary work items and want to get rid of
> 'em.
> 
> What are the options?
> - SWWL_TOPLEVEL? Apparently not meant to be run in a productive
> environment
> - New custom program to call a WAPI?
> - Anything else?
> 
> I'm sure this problem isn't that uncommon so I'd be interested in any
> comments or suggestions please.
> 
> Thanks,
> Gavin
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