difference between latest end and request end..

[Ramki Maley]

Priyank,

Shai is just giving an example. You can escalate each deadline to any 
agent you like. Another example - First escalation to Agents' manager, 
second escalation to manager's manager.

BTW, deadline monitoring is not just for notifications. Please have a 
look in the Help documentation.

http://help.sap.com/saphelp_nw04s/helpdata/en/c5/e4b97e453d11d189430000e829fbbd/content.htm

Cheers,
Ramki.

priyank dev wrote:
> 
> shai..Then you are telling that Using request end we cannot escalate to 
> the superior manager( say,if the deadline cross)..does its only used to 
> remind the agent that he is late..?..and the Latest end can be used to 
> escalated to the superior agent..
> On Sat, Apr 25, 2009 at 11:14 AM, Shai Eyal <shai.eyal at yahoo.com 
> <mailto:shai.eyal at yahoo.com>> wrote:
> 
>     Dear priyank,
>      
>     Functionaly there is no difference. The main idea is to have two
>     deadline points of use, for example:
>     On Requested End set simple deadline to remind the responsible agent
>     he is late.
>     On Latest End set simple deadline to notify responsible agent superior.
>      
>     That's about it - hope's it help.
>      
>      
> 
>     *Regards,
>     Shai Eyal*
> 
>     *SAP Logistics senior consultant
>     SAP Workflow specialist*
> 
>     *http://www.linkedin.com/in/shaieyal
>     Mobile: 972-52-5816633*
> 
> 
> 
>     ------------------------------------------------------------------------
>     ------------------------------
> 
>     Message: 2
>     Date: Fri, 24 Apr 2009 11:49:19 +0530
>     From: priyank dev <priyank.dev at gmail.com <mailto:priyank.dev at gmail.com>>
>     Subject: difference between latest end and request end..
>     To: "SAP Workflow Users' Group" <sap-wug at mit.edu
>     <mailto:sap-wug at mit.edu>>
>     Message-ID:
>         <1d52cb440904232319n137b8933h334146d61da86d8a at mail.gmail.com
>     <mailto:1d52cb440904232319n137b8933h334146d61da86d8a at mail.gmail.com>>
>     Content-Type: text/plain; charset="iso-8859-1"
> 
> 
>     hi ppl,
>     iam getting a lot of confusion between latest end and request
>     end..both can
>     be escalated to other person if the workitem is not check with in
>     deadline..then what is the exact difference between them.
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