Intermittent Events not triggering from Event Queue

[Sue Doughty]

Thank you Rick for your response.

I've been looking some more and it seems like the events are not even
getting into the Event Queue, so the job running would not be picking
them up anyway.

I've looked at the events that are processing and they show up as being
"Put in the queue" if the event is triggered upon scanning and then when
the job runs to start the workflows you see "SWW_WI_CREATE_EVENT".

I'm not seeing any entry at all for the images that were supposed to
kick off workflows.  So, what Marcia said is the problem that I'm
seeing....that the event is not even getting triggered.

Regards,
Sue T. Doughty
SAP Workflow Specialist
Old Dominion Freight Line, Inc.
500 Old Dominion Way
Thomasville, NC 27360
Phone:  (336) 822-5189
Toll Free (800 ) 432-6335, ext. 5189
Email:  sue.doughty at odfl.com

-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
Of Rick Bakker
Sent: Monday, April 06, 2009 3:15 PM
To: SAP Workflow Users' Group
Subject: Re: Intermittent Events not triggering from Event Queue

Hello,

Does the background job check if any other instance of the background
job is running (eg the one from 6 minutes ago)? If so, what does it do
if it finds one?
If it kills the other one that could be a problem; if it doesn't kill
it then that could be a problem too, there could be some sort of
locking issue.

How does the program know when to create an event, it checks a table
for new entries?

regards
Rick Bakker
Hanabi Technology

On 4/6/09, Sue Doughty <Sue.Doughty at odfl.com> wrote:
> We're on ECC6.
>
> We have workflows that are triggered when certain document types are
> scanned into SAP.  The scanning of the image triggers the PREL
ASSIGNED
> event.  Up until recently there were no issues.
>
> In the last month or so, some of the events are not being triggered.
I
> can see that the images were stored with the Employee in SAP, but no
> event was triggered by the scanning.
>
> I've been looking at the Event trace and can find no errors and no
> evidence that the event was triggered for the images that were scanned
> but no workflow was started.
>
> There is no rhyme or reason for the missing workflows.  We'll go along
> for a while and all will be fine and then I'll get emails that
workflows
> were not triggered on different dates.
>
> Is there anywhere else I can look...tables, transactions, etc?  Could
it
> be with the way that the background job is set up that delivers the
> events?  I have it running every six minutes.  We have all kinds of
> events (hundreds of them) triggered during the day....could it be an
> overload of events at one time?  Do events that are not delivered get
> dropped if the background job is still delivering events when the next
> job starts six minutes later?
>
> Any help would be greatly appreciated.
>
> Regards,
> Sue T. Doughty
> SAP Workflow Specialist
> Old Dominion Freight Line, Inc.
> 500 Old Dominion Way
> Thomasville, NC 27360
> Phone:  (336) 822-5189
> Toll Free (800 ) 432-6335, ext. 5189
> Email:  sue.doughty at odfl.com
>
> _______________________________________________
> SAP-WUG mailing list
> SAP-WUG at mit.edu
> http://mailman.mit.edu/mailman/listinfo/sap-wug
>
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