Best practice for eMail Sends ? BOR, ABAP OO, .

[Michael McInerney]

Thanks Jocelyn,

Yes, (oops) we are on ECC 6.0 .

For some reason, I have a feeling that we do, or will, have the need to implement a good deal of logic around both the actual subset of email recipients  and the content of some of these notifications.  I will look into the batch related transactions SWN stuff, and I hope that it will provide us the level of customization we may need.
 
But, is there a preferred answer if we do insert this in the workflow stream? I would like to pursue a class based approach :-)  to this if it's not too out of line.  (Or Business Object :-] ).  I see this technique as offering us the most flexibility for a current workflow initiative as well as future endeavors.

Thanks again, and thanks to you and all the community members for this forum of sharing. 

...Mike 



-----Original Message-----
From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf Of Dart, Jocelyn
Sent: Monday, March 17, 2008 5:13 PM
To: SAP Workflow Users' Group; sap-wug at mit.edu
Subject: RE: Best practice for eMail Sends ? BOR, ABAP OO, .

Hi Mike,
You don't mention your SAP release? But if you are using ABAP OO I would guess you are on a NW7.0 platform of some kind such as ECC 6.0? In which case you should be using Extended Notifications (transaction SWNCONFIG to configure, then schedule a batch job for program SWN_SELSEN).
 
This avoids changing your workflow at all.
 
If you are on an earlier release that doesn't have Extended Notifications then you should use program RSWUWFML2.  But Extended Notifications will give you more flexibility - particularly if you want to give people the option not to be notified.
 
Regards
Jocelyn

________________________________

From: sap-wug-bounces at mit.edu on behalf of Michael McInerney
Sent: Tue 18/03/2008 4:44 AM
To: sap-wug at mit.edu
Subject: Best practice for eMail Sends ? BOR, ABAP OO, .



Best practice for eMail Sends ? BOR, ABAP OO, ...

 

We have a dialog step that is routed to a number of agents. We would like to (actively) send each of these people an eMail as well to let them know that they have an item to process.

 

The current agent determination is done via a rule associated with a function module. The fm returns a table of SWHACTORs.

 

I'm sure there are a number of ways to accomplish this, including running an RS... job, but at this point, I think we'd like to just run  another step prior to the step of interest. ( But pls send other real  time ideas)

 

We maintain communication info on Infotype 105.

            userid (system username) is on subtype 0001

            email is on 0010

 

We may have a need to read a supplemental Infotype  as well so that some folks can opt out of  notification, or, for that  matter, we may have a future need to be able to extend the logic so that folks with red socks don't get emails on the second Wednesday of the month. (ie we may need a place to insert extra/future  logic)

 

Is there a way to leverage our current rule fm and our IT 105 data to determine and send an email to these folks.

 

Is there a base business object to work from?  Should we just construct a new one?

 

Is there a best practice Business Object / method to perform sends?

Is there a best practice ABAP / OO class / method to perform sends?

 

 

All info welcomed...

 

Thanks...

 

..Mike

 

Mike McInerney

Duke University

michaelm at duke.edu

(919)684-5371


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