Agent substitutor

[Strba, Jaroslav]

Hi All,
 
how to maintain agents substitute.
Every agent can maintain his (her) substitute in workplace/setting/office settings/substitute.
But how can administrator or other person set substitute for another person.
I've found the transaction RMPS_SET_SUBSTITUTE, in which is posible to maintain substitute for another user. But this setting is then not visible in dialog from workplace, where users can maintain substitute. 
So is it possible set substitute for another person in the way, that this setting is visible in workplace setting.
Another request from customer is to see all substitutes in the system. (Agent (user) and her substitute) .
 
Any suggestion will appreciated.
 
Best regards,
 
Jaro
 
 
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