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<DIV id=idOWAReplyText8 dir=ltr>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2>Hi All,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>how to maintain agents
substitute.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>Every agent can maintain his (her)
substitute in workplace/setting/office settings/substitute.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>But how can administrator or other person
set substitute for another person.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>I've found the transaction
RMPS_SET_SUBSTITUTE, in which is posible to maintain substitute for another
user. But this setting is then not visible in dialog from workplace, where users
can maintain substitute. </FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>So is it possible set substitute for
another person in the way, that this setting is visible in workplace
setting.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2>Another request from customer is to
see all substitutes in the system. (Agent (user) and her
substitute) .</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Any suggestion will
appreciated.</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Best regards,</FONT></DIV>
<DIV dir=ltr><FONT face=Arial size=2></FONT> </DIV>
<DIV dir=ltr><FONT face=Arial size=2>Jaro</FONT></DIV>
<DIV dir=ltr><FONT face=Arial color=#000000 size=2></FONT> </DIV></DIV>
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