agent errors go to SWI2_ADM1 instead of SWI2_DIAG

[Mike Pokraka]

Hi Paul,

In the scenario you describe, removing the 'teminateblablah...' flag
should result in the workitem going to all agents (general task) if there
is no rule result.

General tasks that really do go to all agents are a little bit special. I
think. In some versions anyway. Because they are general, the agents
aren't listed in the log - in 700 it says 'All agents can process...', not
sure about other versions.

BTW, I also had an argument with OSS a long time ago that SWI2_ADM1 does
NOT do what it says on the tin - I reported that it won't pick up orphaned
items due to deleted users. Instead of fixing it they have now given us
SWI2_ADM2 to look for this. <shrug> heaven knows why.

Cheers,
Mike

On Tue, March 11, 2008 10:52 pm, Paul.Bakker at osr.treasury.qld.gov.au wrote:
> Sue,
>
> Hold on a minute.. on page 280 of The Book, it says that if no responsible
> agents are found AND no terminate flag is set, then (4.6C and above)
> "the workitem is either assigned to the workflow adminsitrator or orphaned
> - ie it stays in ready status with no agents assigned"
>
> It then goes on to give a Tip :
> "transaction SWi2_ADM1 lets you view and  correct orphaned workitems"
>
> Eh? My experience here is that 'orphaned' workitems (as described above)
> do
> not appear in SWI2_ADM1.
> They only appear in that list if they have no *possible* agents.
>
> This is a shame, as SWi2_ADM1 allows you to forward workitems and redo
> agent rules, while SWi2_DIAG does not.
>
> (We are on Basis 6.20.)
>
> cheers
> Paul
>
>
>
>
>
>              "Keohan, Susan"
>              <keohan at ll.mit.ed
>              u>                                                         To
>              Sent by:                  "SAP Workflow Users' Group"
>              sap-wug-bounces at m         <sap-wug at mit.edu>
>              it.edu                                                     cc
>
>                                                                    Subject
>              11/03/2008 11:59          RE: agent errors go to SWI2_ADM1
>              PM                        instead of SWI2_DIAG
>
>
>              Please respond to
>                "SAP Workflow
>                Users' Group"
>              <sap-wug at mit.edu>
>
>
>
>
>
>
> Hi Paul,
> I think that you've answered your own question.  That with the task marked
> as 'General'... All users in the system can process it, so it can't be
> found in swi2_adm1.  Can you test this out by switching from General Task,
> and confirm or deny my suspicion ?
> (I'm not using swi2_adm1 in my house).
>
> Cheers,
> Sue
>
> ----
> Susan R. Keohan
> SAP Workflow Specialist
> MIT Lincoln Laboratory
> 244 Wood Street, LI-200
> Lexington, MA.  02420
> Ph:   781-981-3561
> Fax: 781-981-1607
> keohan at LL.MIT.EDU
>
>
> -----Original Message-----
> From: sap-wug-bounces at mit.edu [mailto:sap-wug-bounces at mit.edu] On Behalf
> Of
> Paul.Bakker at osr.treasury.qld.gov.au
> Sent: Monday, March 10, 2008 3:19 AM
> To: SAP-WUG at mit.edu
> Subject: agent errors go to SWI2_ADM1 instead of SWI2_DIAG
>
> My Dear WUG'ers,
>
> CRM 4.0, Basis 6.20
>
> I have a workitem that uses a PFAC rule to
> determine the responsible agents. I have set the flag 'terminate
> if rule resolution has no result', so that if something goes
> wrong with the rule, the workitem will end up in SWI2_DIAG.
>
> This works as expected, but I am wondering how I can make the
> workitem appear in SWI2_ADM1 instead ('Workitems without Agents').
>
> I thought it was simply a matter of removing the 'Terminate' flag
> in PFAC. This certainly prevents it from going into error,
> but surprisingly it does not then appear in SWI2_ADM1.
>
> [And yes I have checked (in the workflow log) that the set of
> responsible agents is indeed empty].
>
> So my question is: how do you arrange for workitems
> to end up in SWi2_ADM1?
>
> The particular TS task I am using has the attribute 'General Task'.
>
> thanks
> Paul
>
>
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